Note: The job is a remote job and is open to candidates in USA. GM Financial is focused on reinventing insurance for GM drivers, creating a connected user experience that enhances safety and efficiency. The Vendor Management Analyst III will collaborate with third-party vendors and internal teams to improve operational efficiency and enhance the policyholder experience throughout the claims lifecycle.
Responsibilities
- Serve as the primary business owner for third‑party vendor solutions supporting Claims and Shared Services, ensuring alignment with operational and strategic objectives
- Identify operational needs and translate them into vendor strategies, solution roadmaps, and continuous improvement initiatives
- Support the intake, evaluation, and recommendation of new vendor solutions, including participation in vendor sourcing activities (RFI/RFP, due diligence, and selection) in partnership with Procurement and in alignment with enterprise governance, risk, and compliance requirements
- Manage vendor relationships and act as the primary liaison between vendors and internal stakeholders, driving effective communication, issue resolution, and service delivery excellence
- Establish, monitor, and report on vendor performance metrics, SLAs, and KPIs including cycle time, severity, leakage, customer experience, and operational throughput within the claims lifecycle
- Perform ongoing analysis of vendor performance, financial data, and operational trends to identify risks, cost-saving opportunities, and areas for improvement, and develop actionable strategies to address gaps
- Support and coordinate vendor due diligence, risk assessments, and ongoing monitoring activities, in collaboration with internal stakeholders and risk subject matter experts
- Maintain strong, collaborative relationships with business partners and vendors to support vendor oversight, strategic initiatives, and operational needs
- Support contract lifecycle activities, including tracking contract expirations, renewal schedules, amendments, and assisting with contract termination when necessary
- Assist with billing validation, audits, and compliance activities to ensure accuracy, adherence to contractual terms, and alignment with company policies
- Maintain accurate and complete vendor data within systems of record, including contracts, risk profiles, performance metrics, and services provided, ensuring a comprehensive view of the vendor landscape
- Provide data analysis, reporting, and executive-level insights to support decision-making, vendor performance management, and strategic planning
- Champion the use of vendor management tools and processes, providing guidance and support to internal stakeholders and vendors as needed
- Coordinate with internal stakeholders to enhance and mature vendor management practices, including improving governance frameworks and operational efficiency
- Manage and support special projects and cross-functional initiatives, leveraging experience and judgment to achieve desired outcomes
- Partner with Claims leadership, adjusters, and Shared Services teams to align vendor solutions with real-world claims handling processes, including FNOL intake, appraisal, subrogation, SIU, and total loss workflows
Skills
- High School Diploma or equivalent required
- 5 + years of experience in a Vendor Management Department, Purchasing Department or functionally related area
- Strong understanding of effective relationship‑building principles used to establish and sustain productive vendor and stakeholder partnerships
- Knowledge with influence and change‑management approaches for driving alignment and outcomes without direct authority across teams
- Proficiency in professional standards and best practices for representing the organization in vendor discussions, negotiations, and issue escalations
- Familiarity with operational and financial data concepts, metrics, and analytical methods used to assess vendor performance and identify trends
- Understanding of performance measurement frameworks and how metrics relate to cost control, service quality, cycle time, and customer experience
- Familiarity with cross‑functional vendor management processes, including RFPs, vendor onboarding, pilots, and contract renewals
- Strong Understanding of project management methodologies, including scope definition, timeline management, dependency tracking, and risk mitigation
- Knowledge of effective written and verbal communication techniques and how messaging should be tailored for frontline partners, stakeholders, and senior leadership
- Strong understanding of executive‑level documentation standards, including recommendations, performance summaries, scope documents, and workflow documentation
- Knowledge of strategic planning concepts and how vendor decisions support long‑term operational goals and continuous improvement initiatives
- Strong Relationship‑building skills to establish and sustain productive vendor and stakeholder partnerships
- Ability to Influence and manage change to drive alignment and outcomes without direct authority across teams
- Proven ability to represent the organization professionally in vendor discussions, negotiations, and issue escalations
- Operational and financial data analysis skills to assess vendor performance and identify trends
- Performance measurement and metrics analysis skills linking cost control, service quality, cycle time, and customer experience
- Ability to demonstrate cross‑functional vendor management skills through RFPs, onboarding, pilots, and contract renewals
- Proven project management skills including scope definition, timeline management, dependency tracking, and risk mitigation
- Demonstrated written and verbal communication skills tailored to frontline partners, stakeholders, and senior leadership
- Strong Executive‑level documentation skills, including recommendations, performance summaries, scope documents, and workflow documentation
- Proven strategic planning and decision‑support skills aligning vendor decisions with long‑term operational goals and continuous improvement
- Bachelor's Degree in related field of vendor management, accounting or finance or 5+ years of experience in the field or in a related area
- 2+ years of experience in auto claims, property claims, or related claims operations (e.g., liability, BI, subrogation, SIU, or total loss)
- Experience working with claims platforms (e.g., Guidewire ClaimCenter) and vendor-integrated workflows
- 2 + years of professional business analytics experience
Benefits
- 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
- Competitive pay and bonus eligibility
- 100% remote
- Performance-based incentive plan
- Health benefits on day one of employment
Company Overview