Note: The job is a remote job and is open to candidates in USA. Dragonfly is a modern in-memory data store that’s transforming the landscape of high-performance data infrastructures. They are seeking a Technical Solutions Engineer to help secure and support larger customers by serving as the primary technical point of contact and creating technical content to educate future customers.
Responsibilities
• Serve as the primary technical point of contact for large customers during pre-sales and onboarding
• Lead Proof-of-Concepts (POCs) and assist with data migrations to Dragonfly
• Answer technical questions and collaborate with customer engineering teams to address concerns and provide solutions
• Advocate for technical approval by demonstrating the value and reliability of Dragonfly in customer environments
• Write high-quality technical guides, blog posts, and white papers to educate users
• Develop and deliver webinars, conference talks, and workshops to promote Dragonfly
• Produce content that highlights best practices for deploying, optimizing, and scaling with Dragonfly
• Work closely with the product and engineering teams to communicate customer feedback and inform feature development
• Partner with sales and marketing teams to refine technical messaging and go-to-market strategy
Skills
• Must be located in the United States (East Coast strongly preferred)
• Must be authorized to work in the U.S. (no visa sponsorship)
• Strong understanding of the big three cloud platforms (AWS, Azure, GCP)
• Expertise in modern data infrastructure, with the ability to discuss database setups and their impact on application performance, reliability, and cost
• Hands-on experience with in-memory data store technologies, and/or distributed systems
• Proven experience working with customers in a pre-sales, solutions engineering, or technical support capacity
• Deep customer empathy and a passion for solving customer problems
• Ability to simplify complex technical concepts for diverse audiences, from engineers to decision-makers
• Strong storytelling ability and a love for producing content that is valuable to the customer
• Track record of creating compelling technical content, such as blog posts, guides, white papers, or conference talks
• Excellent written and verbal communication skills
• Comfortable wearing multiple hats in a fast-paced startup environment
• Passion for contributing to both customer success and company growth
• Proficiency in infrastructure management systems such as Docker and Terraform
Benefits
• Competitive salary, benefits, and equity.
• An annual offsite at a luxury hotel where we all go and have fun with the rest of the team.
Company Overview
• Dragonfly is a drop-in Redis replacement, designed to meet the performance and efficiency requirements of modern cloud-based applications. It was founded in 2022, and is headquartered in Tel Aviv, Tel Aviv, ISR, with a workforce of 11-50 employees. Its website is https://dragonflydb.io/.
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