Note: The job is a remote job and is open to candidates in USA. 3Pillar is an AI transformation partner on a mission to help enterprises build AI-native products. They are seeking a Technical Account Manager to oversee client satisfaction and ensure exceptional product development through strong governance oversight.
Responsibilities
- Be the technical resource for live Customers within your portfolio
- Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
- Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals
- Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations
- Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers
Skills
- Customer Facing – able to present and lead calls on technical topics
- Follow up on open technical items
- Provide Guidance and enablement on the Loyalty platform
- Operationalize your portfolio
- Share trends in support, Platform Trends
- Weekly status reports
- Utilize DOMO cards to understand the health of customers
- Investigations utilizing technical program expertise
- Share trends in support, Platform Trends
- Ability to assist/guide the SessionM Support and Engineering team in issue
Benefits
- Imagine a flexible work environment - whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
- You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
- We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
- Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
- We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.
Company Overview
Company H1B Sponsorship