Note: The job is a remote job and is open to candidates in USA. Pulley is a company that helps architects, builders, and retailers streamline their project processes with AI-powered permitting intelligence. The Strategic Account Lead will manage key enterprise accounts, ensuring customer satisfaction and effective communication between clients and internal teams.
Responsibilities
- Keep a current view of your account's full project portfolio — not to manage individual projects, but to represent the program confidently, catch patterns early, and keep everyone aligned
- Meet regularly with Regional Leads to check on project health, flag anything that could affect delivery, and make sure internal teams have the context they need
- Be the go-to contact for decision-makers throughout the account
- Build trust through consistent, proactive communication
- Lead regular check-ins and monthly account reviews, and partner with the Account Executive on QBRs and renewals
- When needed, represent the customer in city and AHJ meetings alongside our Permit Ops team
- As the account grows, onboard new stakeholders on both sides — training new members of the customer's team and bringing in outside collaborators like architects and engineers of record
- Act as the internal voice of the customer
- Turn what you're hearing from the account into clear, useful input for Regional Leads, Head of Permitting, Operations, Product, or Sales
- Help unblock issues only the customer relationship can solve, and push for process improvements that make the program work better for everyone
Skills
- 4–8 years of experience in project management, program management, or a related client-facing role
- Background in construction, real estate, architecture, permitting, or a related field — enough fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly
- Genuinely customer-obsessed — you treat the customer's goals as your own, you're proactive before they have to ask, and you're energized by being the person they most trust and rely on
- Demonstrated ability to go deep on a large, complex project or program — comfortable overseeing concurrent workstreams and knowing exactly when to zoom in
- Strong communicator — you write clearly, respond quickly, and know how to translate complex updates into crisp, customer-facing language that builds confidence
- A track record of building genuine relationships with stakeholders, with the presence to represent a client's interests credibly
- Highly organized with sharp attention to detail — you build systems to make sure things don't slip
- Comfortable working cross-functionally without direct authority — you know how to align teams, route the right information to the right people, and drive outcomes through influence and collaboration
- Experience in a high-growth startup environment
- Familiarity with project management tools (Airtable, Notion, Asana, etc.) and data dashboards
- AI fluency and comfort with no-code tooling
- Experience supporting large-scale commercial programs, such as national retail rollouts, big-box or large-format retail, or warehouse and distribution construction
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