Note: The job is a remote job and is open to candidates in USA. Dexcom Corporation is a pioneer in continuous glucose monitoring (CGM) technology, aiming to improve health outcomes globally. They are seeking a Staff Business Analyst to design, maintain, and optimize IT infrastructure in a remote capacity, supporting various business areas in a highly regulated industry.
Responsibilities
- Coordinate, develop and maintain a strategic roadmap for IT infrastructure, including servers, networks, cloud solutions, and data storage, to support all Business areas
- Ensure employee capacity planning is maintained to identify bottlenecks and recruitment requirements
- Collaborate remotely with cross-functional teams (manufacturing, applications, R&D, information security, regulatory) to align infrastructure with business demands and medical device lifecycle needs
- Conduct cost-benefit analyses for infrastructure projects, including capital expenditures (CapEx) and operational expenditures (OpEx)
- Prepare detailed budgets and forecasts for IT infrastructure investments, ensuring alignment with organizational financial goals
- Monitor and report on ROI for infrastructure initiatives, identifying opportunities for cost optimization without compromising quality or compliance
- Evaluate technology decisions and vendor quotes for integration into manufacturing processes
- Lead Meetings, Strategic Workshops and Planning Sessions: Facilitate virtual workshops with cross-functional teams to align IT infrastructure strategies with manufacturing, R&D, and regulatory goals, ensuring proactive identification of infrastructure needs and opportunities
- Develop and Monitor KPIs: Establish, track, and report key performance indicators (KPIs) for IT infrastructure performance, such as system uptime, cost efficiency, and compliance metrics, providing actionable insights to stakeholders
- Drive Continuous Improvement: Coordinate regular review sessions to assess infrastructure performance, identify process bottlenecks, and implement optimizations to enhance operational efficiency and scalability
- Assess and select third-party vendors for hardware, software, and managed services, evaluating technical capabilities, reliability, and compliance with medical device regulations
- Negotiate contracts and service-level agreements (SLAs) remotely to ensure cost-effectiveness and performance standards
- Monitor vendor performance, conduct periodic reviews, and mitigate risks associated with vendor dependencies
- Identify, assess, and prioritize IT risks, including cybersecurity threats, data integrity issues, and system downtime, with a focus on protecting sensitive patient and product data
- Develop and implement risk mitigation strategies, ensuring compliance with HIPAA, GDPR, and other relevant regulations
- Lead system reliability and business continuity planning, conducting regular testing to ensure minimal disruption to manufacturing operations
- Oversee the implementation of infrastructure upgrades, migrations, and new deployments, ensuring timelines and budgets are met through remote coordination
- Coordinate with internal stakeholders and external partners via virtual tools to deliver projects that enhance operational efficiency and scalability
- Ensure IT Infrastructure systems meet compliance requirements by coordinating activities and deadlines
- Maintain detailed documentation for audits, including risk assessments, vendor evaluations, and financial justifications, submitted electronically
Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of 7+ years of experience in IT infrastructure planning, with at least 3 years in a manufacturing or regulated industry (medical device experience strongly preferred)
- Proven track record in financial analysis, vendor management, and IT risk management
- High level knowledge of IT infrastructure components (e.g., virtualization, cloud platforms like AWS/Azure, networking, storage solutions)
- Familiarity with manufacturing systems such as MES (Manufacturing Execution Systems), ERP (e.g., Oracle EBS)
- Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and system reliability planning
- Planning & organizing: IT Infrastructure deliverables
- Financial acumen: Ability to perform cost modeling, budgeting, and ROI analysis for IT investments
- Vendor management: Experience negotiating contracts and evaluating vendor performance in a technical context
- Risk management: Knowledge of risk assessment methodologies and mitigation strategies, particularly in regulated environments
- Excellent analytical and problem-solving skills, with a detail-oriented mindset
- Strong communication skills to collaborate remotely with technical teams, executives, and external vendors via virtual platforms
- Ability to work independently under pressure in a fast-paced, compliance-driven environment
- Typically requires a Bachelor's degree in a technical discipline, and a minimum of 8-12 years related experience or Master's degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience
- Master's degree
- Scrum/Agile or PMP (Project Management Professional) or equivalent
- ITIL Foundation or higher
Benefits
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
Company Overview
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