Note: The job is a remote job and is open to candidates in USA. Grafana Labs, the company behind the open observability cloud, is seeking a Staff Backend Engineer for their Application Core Services team. The role involves designing and building critical systems that support customer workflows and internal business processes while collaborating across teams to ensure operational efficiency and reliability.
Responsibilities
- Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration
- Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient
- Improve operational efficiency by reducing deployment complexity (e.g., aiming for single PR regional SSS deployment) and contributing to the Stack Config Reconciliation project
- Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, release channels, and stack-level configuration
- Support new region and cluster rollouts, including the operational paths required to bring stacks online safely in new Grafana Cloud regions
- Improve incident response and recovery paths for stack misalignment, reconciliation failures, plugin rollout issues, and Hosted Grafana integration failures
- Partner with Product, Hosted Grafana, Infrastructure, Support, and adjacent AppCore squads on customer-impacting stack lifecycle work
- Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations
- You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks
- Writing efficient, readable, and easy to maintain code
- Designing new microservices or systems
- Collaborating with teammates and other departments to reach consensus on proposed solutions
- Coordinating with product and UX when needed
- Responding to customer requests and feedback
- When ready, participating in our follow-the-sun OnCall rotation
- Participating in team decisions, such as roadmap planning and prioritization
Skills
- You have at least 1 year of fully remote work experience
- You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …)
- Have professional experience with Golang and be willing to work across both backend service and application code
- Care deeply about developer and user experience and the quality of the products that you work on
- Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer's hands in a self-driven way
- You write clean, robust, well-tested software that other engineers can understand, operate, and maintain
- Have experience with mentoring junior engineers in a collaborative but asynchronous environment
- Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively
- You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions
- Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
- Experience participating in blameless incident response and writing high-quality post-incident reviews
- Experience with TypeScript/Node.js
- Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems
- Experience with Jsonnet/Tanka, Terraform, Flux, Argo, or similar deployment/configuration tooling
- Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems
- Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch
Benefits
- Benefits include equity, bonus (if applicable) and other benefits listed here
- All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
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