Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a healthcare company that is seeking a Sr. Supervisor, Customer Success to lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance and achieve long-term success.
Responsibilities
- Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support
- Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions
- Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts
- Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue
- Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools
- Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development
- Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations
- Use department tools and Salesforce to document account activity, manage projects, and support team visibility
- Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards
- Review timecards, monitor PTO, support performance management, and oversee special projects as assigned
Skills
- Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles
- At least 2 years of experience handling complex customer accounts or mentoring team members
- Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes
- Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions
- Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions
- Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment
- Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development
- Bachelor's degree in Business, Healthcare, or a related field (preferred, not required)
- Experience working in pharmacy, healthcare, or 340B program environments
- Experience using Salesforce or similar client management tools
- Experience presenting to customers and C-level leaders remotely or in person
- Experience sharing knowledge, mentoring junior team members, or supporting formal team development
Benefits
- Health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview