Note: The job is a remote job and is open to candidates in USA. Trinity Health's Eddy Senior Care PACE program is dedicated to helping older adults remain safely in their homes and communities. They are seeking a Senior Administrative Assistant to manage inquiries and provide administrative support, ensuring a smooth enrollment process for prospective participants.
Responsibilities
- Serve as the initial contact for incoming inquiries (phone, message, referral)
- Gather key information to help determine basic eligibility and level of interest
- Document and track all inquiries (qualified and non-qualified) accurately and timely
- Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up
- Provide clear, professional information about the PACE program to callers and families
- Maintain consistent communication and a positive experience for all prospective participants Administrative & Marketing Support
- Prepare and assemble marketing packets, folders, and outreach materials
- Support Community Liaison staff with event preparation and logistics
- Assist with data entry, tracking logs, and reporting needs
- Provide general administrative support to the intake/enrollment function
Skills
- Comfortable using computer systems for documentation and tracking
- Strong organizational and multitasking skills
- Associate degree or relevant experience preferred
- Prior experience in healthcare, intake, call center, customer service, or administrative support strongly preferred
- Experience working with older adults or vulnerable populations a plus
Benefits
- Flexible scheduling based on program needs
- Opportunity to grow within a rapidly expanding PACE program
Company Overview
Company H1B Sponsorship