Note: The job is a remote job and is open to candidates in USA. IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. They are seeking a Site Reliability Engineer to help build and operate the resilient, scalable infrastructure that powers their global payment platform, focusing on improving reliability, performance, and scalability of cloud-native systems.
Responsibilities
- Design, build, and maintain software and automation that improves the reliability, scalability, and operational efficiency of IXOPAY's platform
- Develop infrastructure and platform services using cloud-native technologies across Microsoft Azure and Amazon Web Services (AWS)
- Contribute to system architecture, platform management, capacity planning, testing, and release processes that enable secure, resilient growth
- Balance delivery speed with reliability by supporting well-defined service level objectives (SLOs) and operational best practices
- Proactively monitor the health, availability, latency, performance, and capacity of customer-facing applications and infrastructure
- Lead troubleshooting and recovery efforts for production incidents, driving resolution through structured problem solving and strong ownership
- Conduct root cause analyses for critical incidents and implement long-term improvements that reduce operational risk
- Create and maintain technical documentation, operational runbooks, and standardized procedures that improve team effectiveness
- Identify opportunities to automate routine operational tasks, infrastructure management, and incident response workflows
- Build sustainable systems through infrastructure automation, configuration management, and continuous improvement initiatives
- Gather and analyze platform and application metrics to improve performance, reliability, and fault detection
- Support disaster recovery planning, resilience testing, and ongoing platform optimization
- Partner with Software Engineering teams throughout the development lifecycle to improve reliability, observability, and operational readiness
- Participate in Agile planning and delivery, contributing to projects that enhance platform capabilities and operational excellence
- Share technical knowledge, mentor teammates, and continuously expand your own expertise in cloud infrastructure and reliability engineering
Skills
- Experience in Site Reliability Engineering, Platform Engineering, DevOps, or a related infrastructure engineering role
- Experience supporting cloud-native applications in Microsoft Azure, Amazon Web Services (AWS), or both
- Strong understanding of Linux administration, system troubleshooting, and performance tuning
- Experience with infrastructure as code and configuration management tools such as Terraform, AWS CloudFormation, Ansible, or Chef
- Experience with containerized and serverless architectures
- Understanding of observability practices, including monitoring, logging, tracing, alerting, and performance analysis
- Experience with CI/CD pipelines and modern software delivery practices using tools such as GitLab, Azure DevOps, AWS CodeBuild, CodeDeploy, or CodePipeline
- Strong troubleshooting skills across applications, infrastructure, networking, and distributed systems
- Experience supporting highly available, scalable enterprise platforms
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
- Microsoft Azure or AWS certifications
- Experience designing and supporting large-scale distributed systems
- Knowledge of networking concepts, including load balancers, firewalls, LAN/WAN infrastructure, and network security
- Experience working within FinTech, payments, or other highly regulated, high-availability environments
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
- Unlimited Paid Time Off and Paid Holidays
- 401(k) Plan with Employer Match
Company Overview