Note: The job is a remote job and is open to candidates in USA. Penn Medicine, part of the University of Pennsylvania Health System, is dedicated to providing high-quality patient care and conducting innovative research. They are seeking a ServiceNow Technical Analyst/Developer at multiple levels to create and deliver technical solutions that address business problems, ensuring system integrity and compliance with clinical requirements.
Responsibilities
- Works with key clients to understand project requirements and communicate implementation methodology
- Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization
- Follows established documentation and project status procedures
- Assists in the monitoring of projects and maintains open communication with manager
- Develops new Interfaces according to specification
- Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support
- Provides on-call and production support as necessary
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
- Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments
- Maintains, creates, and monitors databases
- Utilizes industry standard processes to generate specifications for implementation and for specification review process
- Identifies problem definitions and make recommendations regarding refinements and decisions, throughout the product life cycle
- Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client
- Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization
- Participates in disaster recovery planning, testing and be available off hours for production support
- Ensures system integrity of the application is the primary responsibility of the administrator
- Assists in the education and training of new hires and other team members and be available as a resource for the team
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
- Creates and implements project plans and routinely communicates status of work
Skills
- H.S Diploma and 1+ years of experience in Information Technology setting
- H.S Diploma and 5+ years IT experience
- Bachelor's Degree and 2+ years IT experience
- H.S Diploma and 7+ years IT experience
- Bachelor's Degree and 3+ years IT experience
- Bachelor's Degree and Healthcare IT experience
- Healthcare IT experience
- 0-1 years healthcare IT experience
- 5+ Healthcare IT experience
- 0-1 years healthcare IT experience
Benefits
- Our employee benefits programs help our employees get healthy and stay healthy.
- We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.
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