Note: The job is a remote job and is open to candidates in USA. Evora IT Solutions is a trusted ServiceNow partner specializing in innovative digital maintenance and field service solutions. They are seeking a ServiceNow Project Manager to provide end-to-end delivery oversight, manage project goals, and ensure high-quality solutions are delivered on time.
Responsibilities
- Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success
- Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support
- Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones
- Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members
- Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction
- Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery
- Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies
- Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum
- Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement
- Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience
Skills
- A Bachelor's degree or equivalent experience
- Must have experience leading ServiceNow projects
- Effective communication skills with the ability to set appropriate expectations with the client
- Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- Strong attention to detail and documentation skills
- 5+ years' experience in a professional services organization and consulting experience
- Project Management Professional (PMP) certification
- Agile Scrum experience and Scrum Master certification
- Business Process experience
- Experience in delivering FSM projects
- ServiceNow certifications in customer workflows
- Experience from managing several concurrent external client projects
- ITIL Certification
Benefits
- Remote-first flexibility — work from home while collaborating with a global team
- Career growth & learning investment — dedicated learning credits for ServiceNow certifications and ongoing development
- Competitive compensation — salary plus performance-based incentives
- Generous paid time off — designed to support balance and recharge
- High ownership & autonomy — lead initiatives end-to-end and make real impact
- Global culture & connection — annual company trips across the U.S. and internationally
Company Overview
Company H1B Sponsorship