Note: The job is a remote job and is open to candidates in USA. RLCore Technologies is building the adaptive optimization layer for industrial automation. They are seeking a Senior Technical Program Manager to lead customer deployments of their reinforcement learning platform, ensuring successful integration and execution of complex projects across various industries.
Responsibilities
- Own end-to-end execution across multiple customer deployments, ensuring projects remain on schedule, within scope, and aligned with customer objectives
- Develop and manage integrated program plans, milestones, risks, dependencies, and action registers across customers and internal teams
- Proactively identify risks, remove blockers, drive decisions, and ensure no customer commitment or critical workstream is overlooked
- Lead commissioning, pilot execution, customer acceptance, and transition into production operations
- Lead the technical deployment workstream, partnering with customer IT, OT, cybersecurity, controls, and operations teams to prepare sites for successful deployments
- Drive deployment architecture decisions, including on-premises, virtual machine, edge, and cloud environments based on customer requirements
- Coordinate server provisioning, networking, remote access, firewall approvals, cybersecurity requirements, and infrastructure readiness
- Work with customer automation teams to establish connectivity through OPC UA and other industrial communication protocols
- Partner with Engineering and Solutions to resolve technical integration challenges and ensure sites are deployment-ready before commissioning
- Develop repeatable integration standards, deployment checklists, and technical playbooks that improve scalability across future deployments
- Serve as the primary operational point of contact throughout customer deployments
- Lead customer meetings, executive status reviews, technical workshops, and cross-functional working sessions
- Build trusted relationships with engineering, operations, controls, IT, OT, and executive stakeholders
- Participate in customer discovery, technical sales discussions, and solution planning to ensure successful execution from pre-sales through production
- Partner closely with Solutions, Engineering, Product, Sales, and Leadership to coordinate successful customer deployments
- Ensure customer priorities, technical execution, commercial milestones, and business objectives remain aligned throughout every engagement
- Drive accountability across internal teams while maintaining clear ownership, communication, and decision-making
- Partner with Sales and Solutions to successfully transition customers from pilot projects into long-term software subscriptions
- Track commercial milestones alongside technical milestones, ensuring customer value is demonstrated throughout the engagement
- Support customer expansion planning by coordinating additional optimization opportunities and future deployment phases
- Develop and continuously improve deployment playbooks, implementation methodologies, onboarding processes, communication standards, and governance practices
- Standardize deployment workflows, documentation, and customer communications to improve consistency and scalability
- Measure deployment performance, identify opportunities to reduce implementation effort, and continuously improve customer time-to-value
- Partner closely with Product to ensure customer feedback, deployment challenges, and operational learnings become scalable product capabilities rather than one-off solutions
- Work with Engineering and Solutions to improve deployment tooling, automation, monitoring, and operational efficiency
- Lead post-deployment retrospectives and establish best practices that continuously improve future customer implementations
Skills
- 10+ years of experience leading complex technical programs, enterprise software implementations, or industrial technology deployments
- Proven track record managing multiple concurrent customer programs involving engineering, operations, IT, OT, system integrators, and executive stakeholders
- Strong understanding of industrial deployment architectures, including on-premises, virtual machines, edge computing, cloud infrastructure, networking, remote access, cybersecurity, and enterprise IT environments
- Experience working with industrial automation platforms, SCADA, DCS, PLCs, OPC UA, industrial networking, and operational technology (OT)
- Excellent program management skills, including planning, scheduling, risk management, stakeholder communication, issue resolution, and executive reporting
- Strong technical aptitude with the ability to work comfortably across software, controls engineering, networking, infrastructure, and industrial operations
- Excellent written and verbal communication skills, with the ability to influence both technical and executive stakeholders
- Bachelor's or Master's degree in Engineering, Computer Science, or a related technical discipline
- Experience deploying AI, machine learning, optimization, or industrial software platforms
- Experience commissioning industrial automation systems or enterprise software in operational environments
- Experience working in industrial water, municipal water, food & beverage, oil & gas, petrochemicals, mining, pulp & paper, semiconductor manufacturing, chemical processing, or data centers
- PMP or equivalent program management experience
Benefits
- Competitive Compensation & Equity
- Meaningful equity participation
- Comprehensive health benefits
- Flexible vacation
- The flexibility of a remote-first team
Company Overview