Note: The job is a remote job and is open to candidates in USA. C5MI is a high-performance consulting firm specializing in SAP and supply chain solutions. The Senior Technical Operations Solutions Consultant will drive complex warehouse process improvement initiatives, optimizing operations within SAP WM and EWM environments while leading assessments and developing scalable Standard Operating Procedures.
Responsibilities
- Leads complex end-to-end assessments of warehouse processes and workflows (SAP WM/EWM), defining scope and prioritizing improvement initiatives
- Collaborates with supply chain staff and management to understand specific operational challenges and requirements
- Identifies bottlenecks, inefficiencies, and areas for potential improvement and creates recommendations and actionable strategies for improvement
- Develops comprehensive current/future-state process maps, identifies bottlenecks, and produces actionable improvement roadmaps
- Establish priorities for the client so they can prepare for and manage changes in their strategy and operations
- Designs, authors, and governs high-quality SOPs aligned to best practices; ensures SOPs are practical, achievable, and 'error-proof' for operations
- Prepares and executes workshops with stakeholders across seniority levels; manages scope, risks, and implementation readiness
- Establishes and monitors performance metrics; conducts regular reviews/audits to ensure adherence and identifies further improvement opportunities
- Mentors junior consultants through peer review, coaching, and example (no direct supervisory accountability)
- Works with the junior operations consultants to create training materials and guides to facilitate the implementation of new SOPs
- Tracks performance metrics and results to ensure success and conducts regular reviews and audits, ensuring compliance with SOPs, identifying opportunities for further improvement, and adjusting the strategy and escalating concerns as appropriate
- Travels to client sites up to 50% of the time to collaborate in person, evaluate operations, and review SOPs and practices in action
- Proposes and implements continuous improvement initiatives to enhance supply chain operations
- Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies
- Performs other related tasks as assigned by direct supervisor
Skills
- Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Information Systems, or related field and 5-7 years of relevant experience; or no degree and 7-10 years of relevant experience
- Experience solving complex problems and owning workstreams
- Demonstrated success creating and implementing SOPs to standardize and improve warehouse operations
- Strong SAP WM/EWM proficiency applied to operational design, mapping, and procedure standardization
- Advanced analysis and problem framing; ability to lead difficult conversations (scope, risks, tradeoffs)
- High credibility in client environments; strong facilitation skills and written communication skills
- Ability to obtain and maintain a government security clearance (which requires U.S. citizenship)
- Lean/Six Sigma certification (Green/Black Belt preferred) or equivalent
- Prior experience with government customers (DLA or DoW preferred)
Benefits
- Medical, dental, vision, life, and long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
Company Overview