Note: The job is a remote job and is open to candidates in USA. Universal Orlando Resort is seeking a Senior Systems Engineer for Vulnerability Operations. This role is responsible for driving operational remediation of vulnerabilities across technology environments, coordinating activities with various teams to ensure vulnerable assets are remediated in alignment with enterprise standards.
Responsibilities
- Coordinate and drive vulnerability remediation activities across UDX technology environments, including endpoints, servers, applications, databases, network devices, and other managed assets. Review vulnerability findings, determine ownership, assess operational impact, prioritize remediation work, and partner with NBCUniversal and UDX asset teams, Cyber, and application owners to develop clear action plans through closure. Track remediation progress, validate completion, and communicate status, blockers, risks, and escalations to stakeholders
- Operate and improve Vulnerability Operations processes, tooling, workflows, and reporting. Build and leverage relationships with asset owners, application teams, endpoint operations, infrastructure teams, Cyber, and vendors to increase vulnerability awareness, improve remediation throughput, and reduce mean time to patch. Support integration of vulnerability data with ticketing, asset inventory, endpoint management, patching, and orchestration platforms to create repeatable and measurable closure processes
- Develop automation and operational reporting that identifies remediation owners, prioritizes work by severity and business risk, monitors SLA performance, and highlights aging or blocked vulnerabilities. Partner with Cyber on standards, risk acceptance, exception handling, and threat context while maintaining operational accountability for coordinating remediation activities with the teams responsible for implementing fixes
- Serve as a technical subject matter expert for Vulnerability Operations by interpreting scan results, validating vulnerability applicability, coordinating patching and mitigation plans, and helping teams resolve technical blockers. Assist with vulnerability and patch management efforts, including tool administration, asset scanning coordination, remediation prioritization, exception documentation, stakeholder communications, and recurring operational reviews with Cyber and technology owners
- Partner with Cyber teams, application owners, endpoint operations, infrastructure teams, and asset owners to reduce vulnerability exposure and prevent recurring issues. Analyze vulnerability and patching trends, identify root causes, recommend durable operational controls, support change and release planning, and provide consultative guidance so teams understand remediation requirements, available tooling, and expected closure timelines. Escalate risks and unresolved blockers in a timely and effective manner
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
- Performs other duties as assigned
Skills
- Bachelor's degree in Computer Science or equivalent
- 5+ years of experience in IT security, compliance, operations, endpoint management, systems engineering, application support, infrastructure support, vulnerability remediation, patch management, or related technical operations roles, including experience coordinating work across multiple technology teams and stakeholders
- Experience with vulnerability management, patching, asset inventory, ticketing, change management, and operational reporting processes
- Strong understanding of vulnerability remediation operations, including vulnerability intake, ownership identification, prioritization, patching coordination, mitigation tracking, validation, reporting, and closure
- Ability to work effectively with Cyber, NBCUniversal and UDX asset teams, application owners, endpoint operations, infrastructure teams, vendors, and leadership to drive vulnerability closure and reduce operational risk
- Working knowledge of Windows, Linux, Active Directory, endpoint management platforms, application environments, databases, network technologies, cloud or virtual desktop environments, and vulnerability scanning or threat management tools
- Experience with vulnerability scanners, vulnerability management systems, endpoint management platforms, patch management tools, software deployment tools, host-based security systems, and ITSM/ticketing workflows
- Ability to analyze vulnerability data, identify trends and root causes, translate technical findings into actionable remediation guidance, and communicate priorities to technical and non-technical stakeholders
- Ability to deliver quality operational outcomes on time, manage competing priorities, and maintain accountability for follow-up through vulnerability closure
- Experience creating or improving operational dashboards, reports, automations, scripts, or workflows that support vulnerability tracking, remediation ownership, SLA management, and executive visibility
- Well versed in using scanning, endpoint, inventory, patching, and reporting tools to assess vulnerability exposure and coordinate remediation across distributed technology environments
- Strong communication, facilitation, documentation, and interpersonal skills with the ability to influence cross-functional teams, clarify ownership, remove blockers, and drive measurable vulnerability reduction
- Technical network (e.g. CCNA, CCNP Security) and security certifications highly desirable (e.g. CISA, CISSP, GCIH)
- Experience working with Cyber or information security teams to remediate vulnerabilities and manage risk is preferred
- ITIL Foundations preferred
- Web Proxy, IPS, IDS, VPN, Identity Management, Email/Spam filter and SIEM experience preferred
- Knowledge of security and infrastructure technologies such as SIEM, firewalls, proxies, endpoint protection, DLP, cloud platforms, virtual desktop platforms, and application security tools preferred
Benefits
- Your talent, skills and experience will be rewarded with a competitive compensation package.
Company Overview
Company H1B Sponsorship