Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. As a Senior Project Manager, you will lead the deployment of RapidDeploy products for strategic customers, ensuring project success through effective stakeholder engagement and coordination with internal teams.
Responsibilities
- Personally manage implementation projects for customers, primarily large/complex strategic customer engagements
- Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities and ensure appropriate communication channels are in place
- Proactively manage project scope and schedule, as well as manage risks/issues and related mitigation strategies throughout project execution
- Develop a deep understanding of RapidDeploy products to support customer deployment, training, and onboarding activities
- Configure RapidDeploy products to the customer’s needs, as needed
- Contribute to customer onboarding, training, acceptance testing, and change management activities, as needed
- Create documentation & presentations for both internal and external consumption
- Coordinate with Product Management to convey product feedback and feature requests and to support the evaluation of potential product features based on customer needs and lessons learned
- Contribute to RFP responses, SOW creation, and other sales activities, as needed
- Contribute to the vision and mission of RapidDeploy by helping where you can
Skills
- 7+ years in Project and/or Program Management, leading complex, strategic technology projects in a client-facing role
- Hands-on experience managing multiple simultaneous customer implementations in a multi-stakeholder environment
- Experience leading cross-functional projects and coordinating with product, engineering, QA, customer success, and other key internal stakeholder groups
- Experience creating and managing project schedules with complex dependencies
- Experience analyzing customer needs and workflows and configuring software applications to meet customer needs
- Understanding of and experience with leading project management methodologies, including both Waterfall and Agile (Scrum, Kanban)
- Experience utilizing modern Project Management tools to plan and execute projects
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Experience managing Enterprise SaaS deployments preferred
- Experience serving the Public Safety industry, including managing software deployment projects for PSAPs preferred
- Knowledge of the Public Safety industry, including applicable technologies, market landscape, industry players, etc preferred
- Background in configuring and deploying public safety software preferred
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company Overview