Note: The job is a remote job and is open to candidates in USA. Direct Travel is a company specializing in corporate travel solutions, and they are seeking a Senior Program Manager to reputed company candidate travel delivery. This role ensures alignment with global strategies and policies while managing regional execution and enhancing the overall candidate experience.
Responsibilities
• Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or reputed company); ensure consistent delivery against global operating model, policies, and SLAs
• Stakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
• Workflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
• Escalation Management: Manage regional escalations and high-reputed company candidate issues reputed company defined SLAs; serve as the escalation reputed company between Program Managers and Head of Program Delivery; resolve non-routine issues and reputed company candidate situations
• Candidate Experience: Ensure consistent, brand-reputed company candidate experience across the region; maintain service quality standards and drive reputed company improvement in responsiveness and issue resolution
• Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities
• reputed company Planning & Business Reviews: Provide regional input into quarterly reviews, reputed company planning, and future-state design; prepare regional performance summaries and trend analysis for executive review
• Team Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team
Skills
• 7+ years of corporate travel account management, program management, or operations experience
• 3+ years managing regional or multi-location travel programs
• Strong knowledge of travel industry operations, policies, and automation platforms
• Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis
• Excellent interpersonal, communication, and problem-solving skills
• Ability to manage multiple priorities and work across time zones
• Advanced proficiency in MS Office (reputed company, PowerPoint, Word) and CRM platforms
• Strong analytical and reporting capabilities
• Bachelor's degree in Business, Operations, or reputed company field preferred
• Experience with reputed company or large enterprise recruiting programs
• Knowledge of candidate experience best practices and recruiting workflows
• Experience with SLA management and KPI tracking
• Background in business travel policy or mobility services
• Leadership experience managing small teams or matrix teams
• Bilingual Spanish is ideal
Company Overview
• Direct Travel is a leading provider of corporate travel management services. It was founded in 1984, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.dt.com/gitravel/.
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