Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are looking for a Senior Product Marketing Manager for voice and digital channel engagement with expertise in contact center technologies and strong go-to-market execution skills. The role involves crafting messaging, managing product launches, and collaborating with various teams to enhance customer experience.
Responsibilities
- Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
- Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
- Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
- Conduct research to understand rivals' strengths, weaknesses, and opportunities
- Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
- Assist in developing a campaign, demand generation, website content, and other marketing activities
- Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
- Represent Five9 at events, webinars, and other customer-facing activities
Skills
- 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
- Bachelor's degree in Business or Marketing Management
- Strong communication skills, including excellent verbal, written, and presentation skills
- Adept at working cross-functionally
- Fast learner, detail-oriented, and must enjoy fast-paced work environments
- MBA preferred
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview