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About Airlines Reporting Corporation (ARC) – Pioneering Travel Intelligence
ARC is the world’s leading provider of travel data, analytics, and distribution services. With access to the most comprehensive global airline ticket dataset—over 15 billion passenger flights—and a portfolio of innovative solutions, we empower airlines, travel agencies, and technology partners to make smarter decisions that spark growth across the travel ecosystem. Our mission is to accelerate the expansion of global air travel by delivering forward‑looking data, flexible distribution platforms, and cutting‑edge industry services that strengthen economies and enrich lives worldwide.
We think big, embrace challenges, and continuously explore new ideas to stay ahead of the curve. As a remote‑first organization, ARC provides a collaborative environment that leverages the power of diverse talent from around the globe. Join us and be part of a team that is shaping the future of travel, one data‑driven insight at a time.
Why This Role Matters – The Product Manager, Payment Gateway
Our Payment Gateway product is at the heart of ARC’s revenue ecosystem. It powers secure, high‑volume transactions for B2B airline partners, travel agencies, and fintech innovators. As the Product Manager, you will own the vision, strategy, and execution of this critical platform, ensuring it meets the evolving needs of our customers while aligning with ARC’s broader business objectives.
This is a fully remote position, open to candidates based in the United States (specifically Texas) who thrive in an agile, data‑centric, and fast‑moving environment. You will partner with cross‑functional teams—including engineering, design, sales, marketing, compliance, and customer support—to deliver products that drive revenue growth, enhance customer satisfaction, and maintain the highest standards of security and regulatory compliance.
Key Responsibilities – What You’ll Do Every Day
- Strategic Roadmapping: Define and continuously refine the product vision, strategy, and multi‑year roadmap for the Payment Gateway, translating market insights, regulatory changes, and customer feedback into prioritized features.
- Agile Delivery Management: Lead the product team through iterative sprint cycles, crafting detailed user stories, acceptance criteria, and release plans that keep delivery on time, on scope, and on budget.
- Financial Stewardship: Own the product P&L, set financial targets, monitor cost structures, and make data‑driven decisions to achieve or exceed revenue and profitability goals.
- Cross‑Functional Collaboration: Partner seamlessly with Marketing, Sales, Legal, Compliance, and Engineering to align product launches with go‑to‑market strategies, ensuring consistent messaging and seamless customer experiences.
- Customer Advocacy: Conduct regular discovery sessions with key enterprise clients, translate their pain points into actionable product requirements, and maintain a continuous feedback loop throughout the product lifecycle.
- Risk & Compliance Management: Work closely with security and compliance teams to embed PCI‑DSS, PA‑DSS, 3‑Domain Secure (3DS), tokenization, and other regulatory requirements into the product design and release process.
- Performance Analytics: Define success metrics (e.g., transaction volume, success rate, latency, churn, NPS) and use analytics dashboards to monitor product health, identify opportunities, and drive iterative improvements.
- Vendor & Partner Coordination: Manage relationships with external API providers, fintech partners, and technology vendors, negotiating contracts, overseeing integration roadmaps, and ensuring SLAs are met.
- Documentation & Training: Oversee the creation of comprehensive product documentation, release notes, training materials, and knowledge‑transfer sessions for internal teams and external customers.
- Thought Leadership: Represent ARC at industry conferences, webinars, and forums, sharing insights about payment innovation, API strategies, and travel commerce trends.
Essential Qualifications – What We Require
- 5+ years of product management experience, with at least 3 years focusing on payment platforms, API enablement, or fintech solutions.
- Demonstrated ability to manage the full product lifecycle—from concept and strategy through development, launch, and post‑launch optimization—in an agile environment.
- Strong knowledge of card brand rules, interchange qualifications, and regulatory frameworks such as PCI‑DSS, PA‑DSS, and 3‑Domain Secure (3DS).
- Hands‑on experience with payment APIs, tokenization, wallet integrations, and B2B corporate payment flows.
- Proven track record of owning product P&L, setting financial targets, and delivering measurable revenue growth.
- Excellent analytical skills with the ability to interpret complex data sets, generate insights, and make data‑driven decisions.
- Exceptional communication and stakeholder management skills, capable of influencing senior leadership, cross‑functional teams, and external partners.
- Detail‑oriented mindset with strong documentation, facilitation, and presentation capabilities.
- Ability to work independently in a remote setting while fostering collaboration across geographically dispersed teams.
Preferred Qualifications – Nice‑to‑Have Extras
- Experience working within travel‑related technology or airline‑focused payment solutions.
- Background in business intelligence platforms, data analytics, or cloud‑native architectures (AWS, Azure, GCP).
- Exposure to modern API management tools (Apigee, Kong, MuleSoft) and developer portal strategies.
- History of building and scaling SaaS or platform products that serve enterprise customers.
- Advanced certifications such as Certified Scrum Product Owner (CSPO), PMI‑ACP, or relevant payment industry credentials.
- Familiarity with micro‑services, containerization (Docker/Kubernetes), and CI/CD pipelines.
Core Skills & Competencies – What Makes a Successful Product Manager at ARC
- Strategic Thinking: Ability to envision long‑term product trajectories while balancing short‑term execution priorities.
- Customer Obsession: Deep empathy for user needs, backed by rigorous discovery methods and market research.
- Agile Leadership: Comfort leading scrum teams, running sprint ceremonies, and adapting plans based on iterative feedback.
- Financial Acumen: Understanding of revenue models, cost structures, and profitability levers relevant to payment solutions.
- Regulatory Savvy: Proactive awareness of security standards, compliance mandates, and evolving payment industry regulations.
- Technical Fluency: Ability to converse fluently with engineers about APIs, data schemas, latency, and scalability concerns.
- Collaboration & Influence: Skilled at aligning diverse stakeholders around a shared vision and driving consensus.
- Problem Solving: Creative thinker who can decompose complex challenges and devise practical, scalable solutions.
Career Growth & Learning – Your Pathway at ARC
ARC is committed to nurturing talent and providing clear pathways for advancement. As a Senior Product Manager, you will have access to:
- Leadership Development Programs: Structured mentorship, executive coaching, and leadership workshops designed to prepare you for senior management roles.
- Continuous Learning Stipends: Annual budgets for certifications, conferences, online courses, and industry events related to fintech, payments, and product management.
- Cross‑Functional Rotations: Opportunities to work temporarily with engineering, data science, or sales teams to broaden your skill set and strategic perspective.
- Innovation Labs: Participate in ARC’s internal hackathons and incubator initiatives, where you can prototype new product ideas and bring them to market faster.
- Clear Promotion Tracks: Defined criteria for progression to Lead Product Manager, Director of Product, and VP of Product roles, with transparent performance metrics.
Work Environment & Culture – Why Remote at ARC Feels Like Home
Our WorkFlex model blends the freedom of remote work with periodic in‑person collaboration days, fostering a strong sense of community while respecting personal work‑life balance. As part of the ARC family you will experience:
- Diverse & Inclusive Culture: A workforce representing a wide range of backgrounds, perspectives, and experiences, ensuring that every voice is heard.
- Collaborative Spirit: Regular virtual coffee chats, team‑wide town halls, and cross‑functional brainstorming sessions keep ideas flowing.
- Innovation‑First Mindset: We encourage experimentation, celebrate smart failures, and reward creative problem‑solving.
- Health & Wellness Benefits: Comprehensive medical, dental, and vision plans, mental‑health resources, and a generous paid‑time‑off policy.
- Technology Enablement: State‑of‑the‑art collaboration tools, secure VPN access, and a home‑office stipend to create an ergonomic workspace.
Compensation, Perks & Benefits – What You’ll Receive
ARC offers a competitive total‑reward package designed to attract top talent:
- Base Salary: Market‑aligned salary reflecting your experience and expertise.
- Performance Bonuses: Quarterly and annual incentive plans tied to product and company objectives.
- Equity Participation: Stock options or restricted stock units (RSUs) that let you share in ARC’s long‑term success.
- Health & Wellness: Full medical, dental, vision coverage; tele‑health services; and wellness programs.
- Retirement Savings: 401(k) plan with company match.
- Learning & Development: Tuition reimbursement, certification funding, and access to an internal learning portal.
- Flexible Time Off: Unlimited PTO policy (subject to business needs) encouraging you to recharge.
- Remote Work Support: Home‑office allowance, high‑speed internet subsidy, and ergonomic equipment budget.
- Community & Belonging: Employee resource groups, volunteer opportunities, and company‑wide events.
How to Apply – Take the Next Step in Your Career
If you are a strategic thinker with a passion for payments, API ecosystems, and travel technology, we want to hear from you. Join us at ARC and help shape the future of how the world travels, one secure transaction at a time.
Ready to make an impact? Submit your application today and start your journey with ARC.
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