Note: The job is a remote job and is open to candidates in USA. Optitex is part of Dorado Software Group, which supports a global portfolio of software companies. The Senior People Operations Analyst will manage HR systems, coordinate payroll, execute onboarding and offboarding processes, and enhance reporting and documentation for the People team.
Responsibilities
- Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes
- Conduct regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth
- Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations
- Handle all employee data in accordance with applicable privacy legislation across jurisdictions, including applicable Canadian and US state privacy laws, and international equivalents; ensure personal data is collected, stored, and processed lawfully and with appropriate access controls
- Execute payroll coordination across all jurisdictions by following established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across North America, South America, EMEA, the Middle East, India, and APAC
- Reconcile against BambooHR records and flag discrepancies to the Director for resolution
- Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters
- Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
- Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
- Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback
- Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling, and coordination with hiring managers and external recruiters
- Send offer letters and process pre-hire documentation; maintain recruitment dashboards and report on pipeline metrics including time-to-fill, source effectiveness, and candidate volume
- Maintain compensation data in auditable spreadsheets and systems; support the Director during annual compensation and performance review cycles with data, reporting, and administrative execution
- Use AI-powered tools and agents to streamline repetitive HR tasks such as data validation, document drafting, employee query triage, and report generation
- Identify process inefficiencies and propose improvements, leveraging AI automation, system features, formulas, and workflow tools to reduce manual effort
- Support the Director in evaluating and rolling out new AI tools within the People technology stack
- Document all repeatable HR processes as clear, step-by-step SOPs; maintain the internal HR knowledge base so that processes are not dependent on any single person
- Build and maintain reporting dashboards in Excel, BambooHR, and other tools covering headcount, turnover, time-to-fill, and compensation distribution; prepare ad hoc reports for leadership as requested
- Use AI-assisted analytics and visualization tools to improve the speed and quality of people reporting
- Travel to offices in other international locations to provide HR support as necessary or to attend events
Skills
- 6-10 years of experience in People Operations, HR Operations, or HRIS administration
- Hands-on experience administering an HRIS platform such as BambooHR, ADP, Workday, or HiBob, with direct responsibility for data accuracy
- Advanced Excel proficiency, including formulas, pivot tables, lookups, and dashboards
- Experience coordinating payroll with third-party providers across multiple jurisdictions
- Experience executing end-to-end onboarding and offboarding processes
- Strong attention to detail with a proactive approach to identifying and resolving data issues before they escalate
- Strong written communication skills with the ability to document processes clearly and flag issues proactively
- Comfortable working asynchronously across time zones
- Comfort using AI tools and a willingness to adopt new AI-powered platforms as part of daily workflows
- Experience with BambooHR, Pinpoint, and/or Lattice is preferred
- Experience with SharePoint or similar content management and collaboration platforms is preferred
- Experience in software or technology companies is preferred
- Familiarity with multi-country employment contexts is preferred
- Experience with EOR providers (e.g. Deel) is preferred
- SHRM-CP, CHRP, or equivalent HR qualification is preferred
Benefits
- Fully remote work arrangement
- Travel to offices in other international locations to provide HR support as necessary or to attend events
Company Overview