Note: The job is a remote job and is open to candidates in USA. Zayo Group is a provider of mission-critical bandwidth to impactful companies, and they are seeking a Senior Manager of Technical Project Management. This role involves leading a team to execute complex customer service delivery initiatives, ensuring alignment across various departments, and mentoring team members while driving process improvements.
Responsibilities
- Lead the execution of complex, high-impact customer service delivery projects across multiple regions and stakeholders
- Oversee end-to-end project lifecycle from engineering design review through service activation and customer handoff
- Serve as a senior escalation point for delivery challenges, resolving issues related to design conflicts, timelines, and resource constraints
- Ensure projects are delivered on time, within scope, and aligned with customer commitments and business objectives
- Ensure all projects comply with company engineering standards, network architecture guidelines, and customer-specific requirements
- Partner with engineering teams to validate designs, identify gaps, and ensure technical feasibility
- Proactively identify risks related to design, capacity, permitting, or construction and implement mitigation strategies
- Maintain strong understanding of telecom infrastructure, including fiber networks, transport, and service delivery models
- Drive alignment across Engineering, Sales Engineering, Network Planning, Field Operations, Construction, and external vendor partners
- Coordinate complex technical dependencies and sequencing across multiple concurrent workstreams
- Influence prioritization decisions by balancing customer commitments, operational constraints, and overall business impact
- Facilitate clear and consistent communication among stakeholders, including executive-level updates when needed
- Lead, mentor, and develop a team of Technical Project Managers, fostering a high-performance and accountable culture
- Provide coaching on project execution, stakeholder management, and technical problem-solving
- Support career development and succession planning within the team
- Promote collaboration, knowledge sharing, and continuous learning
- Identify opportunities to improve project delivery processes, tools, and methodologies
- Standardize best practices across the organization to increase efficiency, scalability, and quality
- Leverage data and metrics to drive decision-making and continuous improvement
- Partner with leadership to shape long-term strategy for customer service delivery and project management excellence
Skills
- Bachelor's degree in Engineering, Telecommunications, Information Technology, or related field (or equivalent experience)
- Eight to twelve (8–12) years of experience in technical project management within telecom, fiber networks, or related infrastructure environments
- Minimum of three (3) years of people management or team leadership experience
- Strong knowledge of fiber network architecture, service delivery processes, and telecom infrastructure
- Proven ability to lead complex, cross-functional projects with multiple dependencies
- Experience managing escalations and resolving high-impact delivery issues
- Excellent communication, stakeholder management, and leadership skills
- PMP, PgMP, or similar project management certification
- Experience in customer-facing service delivery organizations
- Familiarity with construction, permitting, and outside plant (OSP) processes
- Experience working with vendor management and third-party partners
Benefits
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
- This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview
Company H1B Sponsorship