Note: The job is a remote job and is open to candidates in USA. Scout Motors Inc. is an iconic brand aiming to redefine the pick-up truck and rugged SUV marketplace. As a Senior Manager in Digital Product Management, you will lead a team responsible for delivering digital products that enhance Scout's Aftersales ecosystem, ensuring scalable capabilities that support exceptional customer experiences.
Responsibilities
- Hire, lead and develop a team of Product Managers responsible for Scout's Aftersales digital product portfolio
- Establish operational objectives, priorities, and execution plans that align with organizational goals and product strategy
- Drive delivery across multiple product domains while balancing competing priorities, dependencies, and resource constraints
- Oversee a portfolio of products supporting service and aftersales operations
- Ensure priorities, roadmaps, and delivery plans remain aligned across the portfolio
- Monitor product performance and drive continuous improvement through data-driven decision making
- Identify risks, dependencies, and execution challenges and proactively drive resolution
- Partner closely with Engineering, Aftersales Business, Retail Operations, Customer Support, Regulatory Affairs, and IT teams to deliver business outcomes
- Influence stakeholders across multiple functional areas and build alignment around product priorities and delivery plans
- Lead complex discussions involving competing business needs, technical constraints, and operational considerations
- Serve as a trusted advisor on digital service and aftersales capabilities
- Oversee successful rollout, adoption, and support of digital products across Scout service operations and retail locations
- Establish performance metrics, business KPIs, and reporting mechanisms to measure product effectiveness and customer value
- Drive improvements in operational efficiency, service processes, and user experience through digital solutions
- Translate long-term product strategy into actionable roadmaps and release plans
- Ensure Product Managers maintain clear product requirements, priorities, and stakeholder alignment
- Drive execution from concept through launch and ongoing optimization
- Maintain focus on customer needs, business value, scalability, and operational readiness
Skills
- 10+ years of Product Management experience, including ownership of complex enterprise-scale products and platforms
- 3+ years of people leadership experience managing Product Managers or cross-functional product teams
- Experience in leading 0-to-1 product development initiatives and launching new digital platforms in environments with evolving requirements and limited precedent
- Experience managing multiple products or product portfolios simultaneously
- Strong understanding of system architecture, APIs, and cloud technologies
- Demonstrated success delivering digital platforms supporting Aftersales, Service Operations, Warranty, Parts or other enterprise business functions
- Proven ability to lead teams through ambiguity and establish direction in evolving environments
- Demonstrated ability to challenge conventional thinking, identify creative solutions, and drive innovation in complex business and technology environments
- Strong stakeholder management and influencing skills across multiple business functions
- Experience balancing strategic objectives with tactical execution
- Excellent communication, organizational, and decision-making skills
- Data-driven approach to product management and operational performance
- Bachelor's degree in Computer Science, Engineering, or a related field
- Direct to consumer aftersales experience is a plus
- Automotive, mobility, or enterprise service operations experience strongly preferred
- MBA or advanced technical degree preferred
Benefits
- Competitive insurance including: + Medical, dental, vision and income protection plans
- 401(k) program with: + An employer match and immediate vesting
- Generous Paid Time Off including: + 20 days planned PTO, as accrued + 40 hours of unplanned PTO and 14 company or floating holidays, annually + Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders + Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Corporate Vehicle Program with: + Eligibility for 1 assigned vehicle + A mobility stipend
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