Note: The job is a remote job and is open to candidates in USA. H&R Block is a company dedicated to providing financial confidence through intuitive solutions. The Senior Director, Product Management – DIY Experiences will lead a core product pillar focused on delivering seamless tax experiences for clients who choose to file independently, overseeing strategy, execution, and cross-functional collaboration.
Responsibilities
- Own the strategy, roadmap, and delivery of the DIY experience portfolio across all client touchpoints
- Ensure a seamless, integrated experience across desktop, mobile, assisted, and AI-enabled channels
- Drive clarity on priorities, sequencing, and tradeoffs to maximize customer and business impact
- Translate enterprise strategy and Ideal State direction into clear product roadmap, learning plans, OKRs, and measurable outcomes
- Lead teams to simplify complex tax workflows and reduce friction across the customer journey
- Ensure experiences build client confidence, trust, and ease-of-use
- Integrate human-assisted and AI-assisted capabilities in intuitive, differentiated ways
- Continuously improve conversion, completion rates, and client satisfaction through iterative delivery
- Lead, coach, and develop product leaders and teams
- Establish product management practices than anchor on customer empathy, insights, data and experimentation
- Establish a strong operating model for product delivery
- Evolve product team practices by role modeling and applying AI to transform how teams work
- Partner closely with Marketing, Pricing, Engineering, Design, Data, and AI teams
- Maintain a high bar for execution rigor, autonomy, and accountability
- Use data and client feedback to inform prioritization and decisions
- Define and monitor key performance indicators
- Partner with Product Operations, Shared Experiences, and Analytics teams
- Balance speed and quality in a regulated environment
- Partner with adjacent product leaders (Do It For Me, Financial Services, Small Business, Explorations) to deliver on enterprise priorities and outcomes
- Lead through influence across cross-functional teams
- Surface risks, tradeoffs, and dependencies clearly
- Ensure alignment to compliance, risk, and governance requirements
Skills
- 12–15+ years of experience in product management or digital experience leadership
- Proven track record of delivering and growing end-to-end digital products at scale
- Strong product management craft (learning/discovery, roadmaps, prioritization, execution, analytics) coupled with experience in applying AI to transform the product practices
- Strong team and people leadership, development and coaching ability
- Experience with multi-channel experiences (web, mobile, AI-supported)
- Ability to translate strategy into measurable outcomes
- Strong data fluency and decision-making skills
- Experience in complex or regulated environments
- Excellent executive communication and stakeholder influence skills
- Bachelor's degree or equivalent experience required
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
Company Overview
Company H1B Sponsorship