Note: The job is a remote job and is open to candidates in USA. Pie Insurance is seeking a US-based Senior Business Systems Analyst to join their agile Business Systems team. This role focuses on Zuora Billing & Revenue, maintaining and enhancing the subscription management and billing platform while leading cross-functional workstreams and mentoring analysts.
Responsibilities
- Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications to meet needs of the Finance team
- Develop 6-12 month roadmaps for Zuora ecosystem to scale finance and support our evolving business
- Partner with Software Engineers and Integrations team to design, build, and test integrations and customizations
- Architect complex customizations and enhancements to improve Zuora performance and users experience
- Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts
- Identify high-value problems and prioritize initiatives
- Navigate ambiguity and work autonomously to resolve issues with users, stakeholders, and leaders across the business
- Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built
- Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data
- Lead and maintain partnerships with stakeholders across the business while influencing best practices and balancing competing priorities
- Triage escalated incidents or support tickets, while sometimes helping with front-line support
- Anticipate 2nd order impacts of changes in Zuora, Salesforce, etc
- Maintain Zuora ecosystem application with platform updates and releases
- Own change management and release processes in the Zuora ecosystem
- Maintain data integrity across the Zuora platform and integrated systems
- Identify opportunities for process improvement and automation across Zuora and the Financial ecosystem
- Provide support as-needed to the broader Business Systems team and other applications (e.g. Salesforce, Five 9 Telecom, or other insurance applications)
Skills
- 5+ years minimum experience with Zuora Billing and Revenue
- Zuora Certified Administrator
- 5+ years of hands-on Financial Systems administration experience, including NetSuite, Sage, MS Dynamics, SFDC Financial Cloud, or Similar systems
- Deep understanding of Subscriptions billing modules and/or Advanced Revenue Management
- Proven experience building, enhancing and managing Zuora Workflows, Scripts and Customizations
- Comfort with Zuora Reporting, Data Query and SQL to support reporting needs
- Demonstrated ability to translate business requirements into Zuora configurations — not just execute tickets, but articulate why one design or delivery approach is better than another
- Proven ability to work independently in a remote-first environment and operate effectively with ambiguity
- Familiarity with related systems such as Salesforce or Telecom/IVR
- Willingness to learn and support other Business Applications like Telecom/IVR, Salesforce, Sage, and other applications as needed
- Willingness to learn and build Integrations in iPaaS (Workato) and understand existing Custom Coded integrations
Benefits
- Competitive cash compensation
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Company Overview