Note: The job is a remote job and is open to candidates in USA. Military Spouse Jobs is seeking Seasonal Customer Support Representatives to assist Medicare-eligible retirees. The role involves managing both inbound and outbound communications to ensure members receive the necessary support and information regarding their health plans.
Responsibilities
- Making outbound and inbound service calls from existing members
- Addressing questions about their plans, resolving issues between the carrier and member, and providing information about our complimentary services
- Working with customers who have or do not have an enrollment account
- Confirm, schedule, and reschedule participants' appointments with advisors
- Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits included in their plans
- Answer inbound calls about the status of an application or general customer inquiries
- Identify and resolve member issues efficiently and effectively, ensuring a positive experience via email, phone, and chat
- Assist members with questions related to their current plan, explain the benefits included in their plan, and how to use them
- Accurately use the script on screen and tools provided to help find client information, answer questions about our members’ plan, and efficiently document notes and the outcome of the interaction
- Perform other duties as assigned
Skills
- 1+ years of call center experience
- High School/GED
Benefits
- 100% remote home office
- Training: Approximately 2-3 weeks
- Level Up Your Career - From Seasonal Role to Long-Term Opportunity!
- Complete your Seasonal Customer Service journey with us (September–December) and unlock a powerful next step in Q1
Company Overview