Note: The job is a remote job and is open to candidates in USA. Friendzy Co. is a female-founded organization dedicated to helping students build essential social and emotional skills. They are seeking a School Care Specialist to ensure strong adoption of their programming by providing personalized support and coaching to schools, maintaining relationships, and driving program success.
Responsibilities
- Guide new schools through onboarding with personalized, expert-level care from day one
- Own retention readiness for your school portfolio through timely onboarding, consistent engagement, implementation support, and proactive renewal conversations
- Share accountability with your paired Lead Partnership Specialist for renewal outcomes across the portfolio
- Show up consistently throughout the school year through care calls, coaching sessions, program trainings, and check-ins that keep schools connected and confident
- Troubleshoot escalated needs with empathy, creativity, and follow-through
- Deliver virtual professional development and coaching to educator teams
- Support schools navigating funding, including grant guidance and accounts receivable follow-up
- Keep detailed activity and engagement records in Salesforce CRM
- Bring real school feedback back to the content team to strengthen our curriculum
Skills
- 3+ years of experience in education, counseling, customer success, account management, client services, implementation, or a related relationship-focused role
- Someone who builds trust naturally and maintains relationships with intention
- A strong communicator in writing, on a call, and in front of a room
- Comfortable presenting and facilitating in both live and virtual school settings
- Genuinely curious about social-emotional learning and eager to grow your expertise
- Adaptable with technology with experience a plus in any of the following: Salesforce, Google Suite, QuickBooks, Squarespace, Kajabi, Monday, and Canva
- Someone who can meet schools where they are, including predominately Catholic and Christian school communities
- Spanish language skills a plus
Benefits
- On-target earnings through Individual Incentive: $13,500 annually
- Success Share opportunity: 10–50% of gross annual compensation, based on company-wide net sales goals
- Generous PTO and sick time policies
- 10 Paid holidays annually
- 100% Employer paid premiums for Health, Dental and Vision
- Computer and accessories provided
- Technology stipend for personal phone and internet
Company Overview