Note: The job is a remote job and is open to candidates in USA. Digital Science is a pioneering technology company advancing the research ecosystem. The Sales Operations Associate provides essential operational support to various teams throughout the customer pre-sales, contracting, and renewal processes, ensuring efficient operations across functions.
Responsibilities
- Providing operational, administrative and clerical support to several departments — mostly sales, finance and legal — and to all companies that are part of the Digital Science group. Focus on pre-sales support, contracting and customer renewals
- Ensuring Salesforce is accurately updated with customer contract information for use by Finance, Sales, Legal, and business teams
- Supporting the legal team in ensuring that approved contracts are signed by the right signees
- Maintaining central repositories of customer and vendor contracts where applicable
- Responding in a timely manner to support business retention and meeting timelines to submit contracts, RFPs, registrations, and other key documents
- Proactively identify areas of process improvement and collaborate with the team and Sales Operations Manager on improvements
Skills
- A Bachelor's degree, ideally business related
- 2-3 years of experience in an operations-focused role, ideally sales-related
- Efficient, excellent attention to detail, organised and a natural problem solver
- Strong communication skills, both written and verbal, and comfortable working with internal and external stakeholders (including customers, government procurement, etc.) across various levels of seniority
- Ability to multi-task, prioritise, and pivot quickly
- Team-oriented with an emphasis on team building and communication
- Resourceful, solution focused with a positive attitude
- Proactive in following-up and confident in managing conflicting requests and expectations
- Strong interpersonal skills, ability to build relationships, being approachable and professional
- Understanding of working with cross functional teams across various locations and time-zones
- Salesforce knowledge is a requirement
- Experience supporting a Government, Funder, and Non-Profit (GFN) sales team is highly desirable
Benefits
- Fully remote
Company Overview