Note: The job is a remote job and is open to candidates in USA. Annuity Health is dedicated to servicing healthcare providers, and they are seeking a Remote Customer Service Representative. The role involves contacting patients to collect payments for medical bills while providing exceptional service and ensuring patient satisfaction in a fast-paced environment.
Responsibilities
- Provide exceptional patient service in the name of the client
- Contact patients via telephone to collect payment on medical bills
- Communicates accurate information to patients in a clear, concise and professional manner
- Review patient accounts and documents patients’ interaction and feedback
- Negotiates appropriate and reasonable payments with customers
- Sets up patient payments via check, electronic transfer or credit card
- Responsible for understanding and complying with all policies and procedures
- Meets or exceeds established goals
- Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
- All other duties as assigned by management
Skills
- Basic computer skills necessary
- Customer/Client Focus
- Communication Proficiency
- Confidentiality/Integrity
- Teamwork Orientation
- Customer service experience preferred
- Prior medical billing or healthcare revenue cycle experience strongly preferred
- One to two years of college preferred
Education Requirements
- High school diploma or General Education Development (GED) Certificate required
Company Overview