Note: The job is a remote job and is open to candidates in USA. ModSquad is a company that specializes in Customer Experience Services, partnering with top brands for various support roles. They are seeking a customer service representative to provide tier 2 phone, chat, and ticket support for a gaming client's online store.
Responsibilities
- Providing Customer Support via Zendesk ticketing system
- Using admin order tools to review order status to provide resolutions to customers
- Using admin tools to review user accounts and assist with account issues
Skills
- Previous customer support experience is required
- Passion for shopping and helping customers shop is required
- Comfortable taking the initiative
- Comfortable doing searches in multiple screens/windows using admin tools
- Mastery of the written word (grammar, spelling, punctuation)
- Ability to pick things up quickly
- Comfortable working in a fast-paced environment where a lot is expected from you
- A dedicated desktop or laptop computer running Windows 11 or later
- A reliable, high-speed internet connection
- A high-quality headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling calls
- Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
- Familiarity with Zendesk is a plus
- Chat and phone support experience is a huge PLUS!
- Retail and/or eCommerce experience is a plus
Company Overview