Note: The job is a remote job and is open to candidates in USA. Assembly Health is focused on being the best in the industry and is seeking a client-focused Revenue Cycle Account Manager to serve as a key liaison between the organization and its physician clients. This role involves managing client relationships, driving satisfaction and retention, and ensuring successful delivery of Revenue Cycle Management services.
Responsibilities
- Serve as the primary point of contact for Behavioral Health clients, addressing inquiries and concerns proactively
- Build and maintain strong relationships with healthcare providers and stakeholders
- Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals
- Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes
- Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalation
- Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps
- Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections
- Identify trends and implement solutions to optimize revenue collection and minimize delays
- Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups
- Address payer issues, reimbursement challenges, and operational bottlenecks
- Develop and execute action plans to improve financial outcomes for clients
- Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices
- Provide detailed reporting and insights on revenue cycle health
- Partner with leadership to refine workflows and enhance efficiency
- Investigate and resolve client issues related to claims, payments, or system inefficiencies
- Work cross-functionally with internal teams to drive process improvements
- Identify automation and technology enhancements to streamline operations
Skills
- 5+ years in revenue cycle management, medical billing, or healthcare account management, supporting Behavioral Health providers (mental health and substance abuse)
- Bachelor's degree in healthcare administration, Business, or equivalent years of professional experience
- Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools
- Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships
- Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes
- Excellent communication, problem-solving, and customer service skills
- Experience with financial reports, data analysis, and KPI tracking
- 3+ years' experience in supervising staff and overseeing workflow functions
- Ability to function well in a fast-paced and at times stressful environment
- Prolonged periods of sitting at a desk and working at a computer
- Ability to lift and carry items weighing up to 10 pounds at times
- Understanding of ASAM and LOCUS billing criteria is highly desirable
Benefits
- Eligible employees may have the opportunity to participate in company bonus programs
- A comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more
Company Overview