Note: The job is a remote job and is open to candidates in USA. Centene is transforming the health of our communities, one person at a time. The Project Manager IV will provide end-to-end project management support for Contact Center Telephony initiatives, focusing on Interactive Voice Response (IVR) systems and related technology solutions.
Responsibilities
- Manage the full project life cycle, including review of various sources to assess requirements, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure
- Partner with contact center operations, IT teams, vendors, and business units to oversee program implementations
- Support rollout activities and ensure smooth adoption of new IVR features or telephony tools
- Utilize corporate and industry standard project management tools and techniques to effectively manage projects. Assist with establishment and maintenance of corporate project management methodology and other department procedures
- Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans
- Provide leadership and effectively communicate project status to all stakeholders and external agencies
- Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks
- Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives
- Provide functional and technical knowledge across multiple business and technical areas
- Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation
Skills
- Bachelor's degree in related field or equivalent experience
- 7+ years of project management experience with departmental specific projects
- Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
- Proficient with MS-Office applications
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Healthcare experience; managed care experience preferred
- Experience with contact center, telephony, IVR, cloud-based platforms, or related technologies is strongly preferred, including partnership with technical teams on system implementations, platform enhancements, or enterprise technology initiatives
- PMP certification preferred
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- A flexible approach to work with remote, hybrid, field or office work schedules
- Total compensation may also include additional forms of incentives
- Benefits may be subject to program eligibility
Company Overview