Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that focuses on improving the health and well-being of communities through technology. The Client Engagement Manager will manage client relationships, oversee contract operations, and drive revenue growth by developing and implementing strategic plans.
Responsibilities
- This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments
- Prepares & monitors budget and revenue expectations for assigned client(s)
- Works with client(s) to develop project approach and implementation plans
- Oversees development and implementation
- Reports to Client engagement leadership on progress toward strategic client growth and business goals
- Communicates/interfaces regularly with client(s)
- Creates agendas and provides recaps for all client touchpoints
- Directs Gainwell contract operations to ensure successful delivery of services to client(s)
- Identifies and continually seeks new sources of revenue
- Builds relationships with internal and external staff to ensure client expectations are being met or exceeded
- Manages client relationship; responsible for ensuring client satisfaction
- Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process)
- Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities
- Supports collaboration between client engagement team, internal departments and operations staff
- Handles client(s) invoicing & accrual tracking
- Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc
Skills
- Without bachelor's degree, 7 + years relevant work experience
- With Bachelor's degree, 3+ years of relevant experience
- Health insurance
- Client service/business to business
- Healthcare policy
- Industry with high level of compliance (i.e. Finance)
- Large client management
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
- Company provided computer for work use.
- Bonus eligible up to 10% (will discuss only during interviews).
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a [401(k) employer match, comprehensive health benefits](https://jobs.gainwelltechnologies.com/content/benefits/?locale=en_US), and educational assistance.
- We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Company Overview