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Why Amazon Devices & Services?
Amazon Devices & Services (D&S) is at the forefront of delivering innovative smart home and consumer technology solutions that millions of people rely on every day. From Alexa‑enabled speakers to cutting‑edge wearables, our portfolio drives the future of connected living. Behind every device is a vibrant, high‑performing team of engineers, designers, marketers, and support professionals who bring bold ideas to life.
Our mission is simple yet ambitious: to create technology that empowers people to achieve more, while fostering a workplace where every employee can thrive, innovate, and grow. As we expand globally, the need for a visionary leader who can shape, sustain, and scale an inspiring employee experience has never been greater. This is your opportunity to join a purpose‑driven organization that values diversity, inclusion, and relentless curiosity.
Position Overview
The Remote Principal, Employee Experience & Culture Leader is a senior, individual‑contributor role reporting directly to the Head of Leadership & Culture. This role is responsible for designing, executing, and continuously refining a holistic employee experience strategy that spans all geographies, roles, and seniority levels within D&S. You will partner with talent analytics, HR business partners, DEI practitioners, and senior business leaders to translate data‑driven insights into actionable programs that elevate engagement, accelerate development, and reinforce a culture of ownership.
Key Areas of Impact
- Develop a unified Employee Experience framework that aligns with Amazon’s broader leadership principles.
- Leverage quantitative (pulse surveys, NPS, turnover metrics) and qualitative (focus groups, exit interviews) data to surface actionable insights.
- Drive cross‑functional initiatives that foster inclusive leadership, career mobility, and skill‑building opportunities.
- Ensure program scalability and sustainability across diverse employee segments—from frontline associates to senior executives.
- Champion evidence‑based decision‑making while maintaining agility to respond to emerging business needs.
Core Responsibilities
As the principal architect of employee experience, you will:
- Aggregate & Synthesize Insight: Consolidate data from multiple listening platforms—including pulse surveys, engagement dashboards, and exit interviews—to identify trending themes, pain points, and opportunities that matter most to our workforce.
- Strategic Reporting: Produce quarterly executive briefings that translate raw data into compelling narratives, highlighting strengths, gaps, and targeted interventions to amplify culture.
- Program Design & Execution: Create detailed project plans with clear milestones, inter‑dependencies, communication cadences, and measurable deliverables for all culture‑centric initiatives.
- Stakeholder Mobilization: Activate the broader talent ecosystem—including HR Business Partners, DEI experts, recruiters, managers, and senior leaders—to collaboratively champion and own shared cultural goals.
- Change Management & Influence: Lead without formal authority by building trust, aligning expectations, and facilitating difficult conversations that drive sustainable change.
- Vendor Management: Oversee third‑party partnerships for employee listening tools, learning platforms, and consulting services, ensuring alignment with internal objectives and budget constraints.
- Continuous Improvement: Establish feedback loops, iterate on program designs, and employ A/B testing to refine initiatives based on real‑world performance data.
- Advocacy & Thought Leadership: Represent D&S at internal forums and industry events, sharing best practices and positioning Amazon as a leader in employee experience innovation.
Essential Qualifications
- 10+ years of progressive experience in organization development, human resources, leadership development, or employee experience roles, preferably within a large, matrixed technology or consumer‑goods environment.
- Demonstrated expertise in designing and scaling people‑centric programs that drive measurable improvements in engagement, retention, and performance.
- Strong analytical acumen with the ability to translate complex data sets into clear, actionable recommendations.
- Proven track record of influencing senior stakeholders and leading cross‑functional teams without direct line authority.
- Exceptional communication skills—both written and verbal—with the ability to craft compelling narratives for executive audiences.
- Comfort operating in a fast‑paced, remote work environment while maintaining high levels of autonomy and accountability.
Preferred Qualifications & Additional Credentials
- Advanced degree (MS, MA, or PhD) in Organizational Psychology, Business Administration, Human Resources, or related field.
- Professional certifications such as PMP (Project Management Professional), Prosci Change Management, or SHRM‑SC.
- Experience managing third‑party vendor relationships, negotiating contracts, and ensuring delivery against SLAs.
- Background in Diversity, Equity, & Inclusion (DEI) initiatives and proven ability to integrate DEI principles into broader culture programs.
- Familiarity with modern HR technologies and analytics platforms (e.g., Qualtrics, CultureAmp, Workday, Tableau).
Critical Skills & Competencies
- Strategic Vision: Ability to see the big picture, anticipate future workforce trends, and position D&S ahead of the curve.
- Data‑Driven Decision Making: Proficiency in interpreting survey data, statistical analysis, and constructing dashboards that inform strategic direction.
- Influence & Negotiation: Skilled at building consensus across diverse stakeholder groups and navigating complex organizational dynamics.
- Project Management Excellence: Mastery of agile and waterfall methodologies to deliver on time, on scope, and within budget.
- Empathy & Emotional Intelligence: Deep understanding of employee motivations, challenges, and aspirations, fostering an environment of trust and psychological safety.
- Innovation Mindset: Willingness to experiment with new approaches, prototype solutions, and iterate based on feedback.
- Global Perspective: Sensitivity to cultural nuances and the ability to adapt programs for varied regional contexts.
Career Growth, Learning & Development Opportunities
At Amazon, learning never stops. As a senior leader in employee experience, you will have access to:
- Executive coaching and mentorship programs that accelerate leadership capabilities.
- Unlimited access to Amazon’s internal learning platform, including courses on advanced analytics, change management, and emerging HR technologies.
- Opportunities to present at global conferences, publish thought‑leadership pieces, and influence industry best practices.
- Cross‑functional rotation possibilities that broaden exposure to product development, supply chain, and customer experience teams.
- Clear, merit‑based promotion pathways that recognize impact, innovation, and people‑development outcomes.
Work Environment & Culture
Amazon’s culture is built on Customer Obsession, Ownership, Invent and Simplify, and Learn and Be Curious. As a remote team member, you will enjoy:
- A flexible, fully remote work arrangement, supported by robust collaboration tools (Chime, Slack, Amazon Chime SDK).
- An inclusive, diverse community where every voice matters, reinforced by employee resource groups (ERGs) and global DEI initiatives.
- Regular virtual “culture days” and team‑building activities that foster connection across time zones.
- A results‑oriented environment where you are empowered to define your own success metrics and drive meaningful change.
- Transparent communication channels with senior leadership, ensuring alignment with Amazon’s long‑term strategic vision.
Compensation, Perks & Benefits
Amazon offers a competitive total‑compensation package tailored to geographic market rates, which includes:
- Base Salary: Approximately $134,800 – $222,800 annually, calibrated to location, experience, and expertise.
- Performance‑Based Incentives: Quarterly bonuses tied to personal and team outcomes.
- Equity Grants: Stock options or RSUs that align your interests with Amazon’s long‑term growth.
- Signing Bonuses: Potential one‑time payments for market‑level recruitment.
- Comprehensive Benefits: Medical, dental, vision, life insurance, disability coverage, 401(k) with company match, and generous paid time off.
- Well‑Being Programs: Access to mental‑health resources, fitness subsidies, and virtual wellness workshops.
- Career Development Stipends: Funding for certifications, conferences, and continued education.
Amazon is an equal‑opportunity employer committed to building a diverse and inclusive workforce. Accommodations are available for candidates with disabilities throughout the recruitment process.
How to Apply
If you are a visionary leader who thrives on shaping culture, championing employee growth, and delivering data‑driven results at scale, we want to hear from you. Take the next step in your career by submitting your resume and a compelling cover letter that illustrates how your experience aligns with the responsibilities and impact outlined above.
Apply now and join us in creating an extraordinary employee experience that fuels innovation across Amazon Devices & Services.
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