Note: The job is a remote job and is open to candidates in USA. Dice is seeking a dedicated and experienced Platform Engineer to join their Customer Success team. This role involves managing Unicorn Delivery Service (UDS) deployments, generating training documentation, and training customers on software tools.
Responsibilities
- Possess strong proficiency with Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management
- Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors
- Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments
- Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments
- Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments
- Serve as the primary technical interface for customers, providing guidance, troubleshooting, and resolution of complex UDS issues
- Develop and deliver technical training content tailored to customer needs, including remote and on-site sessions demonstrating platform features and best practices
- Coordinate customer onboarding and ensure smooth adoption of UDS deployments
- Gather feedback from customers and the community to provide actionable insights to internal teams, improving products, services, and deployment processes
- Collaborate with cross-functional teams to experiment with new tools, techniques, and strategies for improving deployment efficiency and customer outcomes
- Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement
- Experiment with new tools, techniques, and technologies to improve growth outcomes
- Contribute to a culture of innovation and continuous improvement within the organization
Skills
- U.S. Citizenship is required for this position
- Strong proficiency with Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management
- Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors
- Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments
- Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments
- Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments
- Serve as the primary technical interface for customers, providing guidance, troubleshooting, and resolution of complex UDS issues
- Develop and deliver technical training content tailored to customer needs, including remote and on-site sessions demonstrating platform features and best practices
- Coordinate customer onboarding and ensure smooth adoption of UDS deployments
- Gather feedback from customers and the community to provide actionable insights to internal teams, improving products, services, and deployment processes
- Collaborate with cross-functional teams to experiment with new tools, techniques, and strategies for improving deployment efficiency and customer outcomes
- Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement
- Experiment with new tools, techniques, and technologies to improve growth outcomes
- Contribute to a culture of innovation and continuous improvement within the organization
- Proven experience as a Platform Engineer or similar role, with a focus on system architecture and development
- Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for cloud and on-prem clusters
- Hands-on experience with Azure AKS, AWS EKS, or on-perm Kubernetes (e.g RKE2, K3s, OpenShift)
- Experience with Helm, GitOps, and Infrastructure-as-Code (Terraform, OpenTofu) for infrastructure, cluster provisioning and lifecycle management
- Knowledgeable about DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub
- Comfortable serving as the primary technical interface for customers, providing architecture guidance, production support, and platform expertise
- Strong analytical skills and the ability to interpret complex data for informed decision-making
- Excellent communication skills and effectiveness in a remote team environment
- Self-motivated, proactive, and able to work independently with minimal supervision
- Willingness to travel as needed for on-site training and support
- DoD IAT Level II certification (such as Security+)
- A DoD Secret or higher clearance is not required but preferred
Benefits
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year's
- Paid Parental Leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Company Overview