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About Workwarp & Foodhub – Pioneering the Future of Food Delivery Services
At Workwarp, we are more than a technology‑driven solutions provider – we are the creative engine behind some of the most vibrant, customer‑obsessed brands in the food‑delivery ecosystem. Foodhub, our flagship platform, connects hungry customers with a diverse network of restaurants, delivering delightful meals and unforgettable experiences right to their doors. Our mission is simple: to make every interaction feel personalized, friendly, and genuinely helpful. To achieve this, we rely on a passionate team of professionals who treat every client not just as a transaction, but as a valued member of our extended family.
Why This Role Is Different – The “Food Effect” in Action
Imagine a workplace where you are not just another voice in a call centre, but a trusted advisor who genuinely cares about each customer’s day. At Foodhub, we call this the “Food Effect” – the ripple of positivity that starts with a single conversation and spreads through every order, review, and recommendation. As a Contact Center Advisor, you will become the face of this experience, empowering customers to feel heard, understood, and delighted.
Position Snapshot
- Job Title: Remote Part‑Time Contact Center Advisor – Customer‑Centred Service Specialist
- Employment Type: Part‑time, Permanent
- Location: Fully Remote (anywhere in the UK)
- Hours: 25–26 contracted hours per week (flexible shift patterns)
- Start Date: Immediate openings – start as soon as you’re ready
- Compensation: Competitive salary plus performance incentives
- Company: Workwarp (operating Foodhub)
Key Responsibilities – Your Day‑to‑Day Impact
As a pivotal member of our Customer Service team, you will be entrusted with the full lifecycle of client interaction. Your daily activities will include, but are not limited to:
- Engage with customers via phone, email, and chat, delivering warm, empathetic assistance.
- Diagnose and resolve a wide range of inquiries, from order issues and delivery delays to payment questions and account updates.
- Own each case from start to finish, eliminating “bounce‑back” loops and ensuring a single‑point solution.
- Document interactions accurately within our CRM system, capturing key details for future reference.
- Provide proactive recommendations that anticipate customer needs and promote additional Foodhub services.
- Collaborate with cross‑functional teams—operations, logistics, and tech—to relay feedback and champion continuous improvement.
- Stay up‑to‑date on product releases, policy changes, and industry trends to maintain expert‑level knowledge.
- Participate in regular training sessions, role‑plays, and knowledge‑share forums to sharpen your skill set.
- Adapt quickly to evolving processes, new tools, and unexpected challenges that arise in a fast‑growing environment.
Essential Qualifications – What You Need to Succeed
- Minimum five (5) years of proven experience in a contact‑centre or customer‑support environment.
- Strong verbal and written communication skills in English; ability to convey information clearly and concisely.
- Demonstrated track record of meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
- Comfortable working remote with a reliable high‑speed internet connection and a dedicated workspace.
- GCSE or equivalent qualification (preferred but not mandatory).
- Resilient, solution‑focused mindset with a genuine passion for helping people.
- Ability to handle high‑volume call periods while maintaining composure and professionalism.
Preferred Qualifications – The Extra Edge
- Experience with food‑delivery or e‑commerce platforms.
- Knowledge of CRM software such as Zendesk, Freshdesk, or Salesforce.
- Familiarity with multi‑channel support tools (live chat, social media).
- Certification in customer service excellence (e.g., HDI, COPC).
- Fluency in an additional language to support diverse customer bases.
Core Skills & Competencies – The DNA of an Outstanding Advisor
- Empathy & Active Listening: Ability to put yourself in the customer’s shoes and respond with genuine care.
- Problem‑Solving Acumen: Rapidly diagnose issues, think critically, and propose practical solutions.
- Time Management: Prioritize multiple tickets without sacrificing quality.
- Team Collaboration: Share knowledge, support peers, and contribute to a positive team culture.
- Adaptability: Thrive in a dynamic environment where processes evolve regularly.
- Attention to Detail: Accurately log interactions and follow procedural guidelines.
- Tech‑Savvy: Comfortable navigating digital platforms, troubleshooting basic technical problems, and learning new software quickly.
- Positive Attitude: Maintain optimism and professionalism, even during challenging calls.
Compensation, Perks & Benefits – Investing in Your Well‑Being
We recognise that great performance stems from a supportive environment. Alongside a competitive salary, we provide a robust benefits package designed to enhance your personal and professional life.
- Annual Leave: 33 days pro‑rated (including bank holidays) with the option to purchase an additional five days.
- Pension: Employer contribution of 3% to a registered pension scheme.
- Health & Wellness: Bupa Select Complete private medical cover (self & immediate family) at a heavily discounted rate; gym contribution of £30 per month.
- Life Coverage: Death‑in‑service benefit equal to four times your salary from day one.
- Family Support: Enhanced paternity leave – two weeks full pay.
- Learning & Development: Fully‑paid accredited training programmes (both full‑ and part‑paid).
- Employee Discounts: Up to 15% off Apple products via our Discount Hub.
- Mobility Schemes: Cycle‑to‑Work and Tech Salary Sacrifice options.
- Employee Assistance Programme (EAP): Confidential counselling and support for you and your immediate family (up to six face‑to‑face sessions per year).
- Flexible Working: Remote‑first policy with adaptable shift patterns to suit your lifestyle.
Work Environment & Culture – The Heartbeat of Foodhub
Our culture is built on inclusivity, curiosity, and collaboration. When you join Foodhub, you become part of a community that celebrates diversity, encourages open dialogue, and supports each other’s growth. Highlights of our workplace ethos include:
- Family‑Like Atmosphere: Colleagues become friends; we celebrate milestones together.
- Open Communication: Regular town‑halls, feedback loops, and idea‑sharing platforms keep everyone heard.
- Continuous Learning: Access to internal knowledge bases, mentorship programmes, and industry webinars.
- Recognition & Rewards: Monthly and quarterly awards recognize outstanding service, innovation, and teamwork.
- Social Impact: We partner with local charities and sustainable food initiatives, giving our team opportunities to give back.
Career Growth & Development – Your Pathway to Success
At Workwarp, we view talent as a long‑term investment. As a Contact Center Advisor, you will have clear pathways to advance into senior advisory roles, team leadership, or specialist positions within operations, training, or product development. Our commitment to your growth includes:
- Personal Development Plans: Tailored roadmaps aligned with your aspirations.
- Mentorship Matching: Pairing with experienced leaders for guidance and insight.
- Skill‑Building Workshops: Topics ranging from advanced communication techniques to data‑driven decision‑making.
- Internal Mobility: Preference given to internal candidates for new openings across the organisation.
How to Apply – Take the First Step Toward a Rewarding Career
If you are passionate about delivering world‑class customer experiences, thrive in a fast‑paced remote setting, and want to be part of a team that truly values people, we want to hear from you.
Submit your application today and join a brand that turns everyday conversations into lasting relationships.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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