Note: The job is a remote job and is open to candidates in USA. IGT Solutions is a leading provider of Technology, digital services & BPM solutions, focused on enhancing customer experience. They are seeking a Partner-Customer Success to lead account-level strategies and maintain strong client relationships in the Travel sector.
Responsibilities
- Build and Maintain Global Alliances and partnerships with Industry Relationships
- Provide strategic support to the shareholders on Business Plan Review/ Implementation
- Accomplish the organization's goals and objectives
- Manage client expectations, participate in steering committee review meetings
- Meet or exceed sales revenue/profitability and customer satisfaction goals in the Americas region
- Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
- Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
- Build and Maintain Customer Alliances and partnerships to drive results
- Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders
- Accomplish the account goals and objectives
Skills
- 12-18 years of experience in BPO / CX Account Management at a leadership level
- Sales experience with a proven track record in BPO and/or ITES Sales
- Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry
- Ability to motivate and inspire teams
- Innovative and able to foresee market conditions
- Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
- Persuasive with details and facts
- Confident, flexible with the ability to work in a fast-paced and changing environment
- Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise
- Extrovert with a blend of sales mindset
Company Overview