Note: The job is a remote job and is open to candidates in USA. Paladin Security Group Ltd is dedicated to making the world a safer place and is seeking an Integrated Guarding Operator for their Operations Centre. The role involves remote video monitoring, quick decision-making during alarm events, and maintaining professionalism while working independently.
Responsibilities
- Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
- Identifies and assesses security related incidents in real time and follows intervention and escalation protocols
- Utilizes the talkdown system to communicate remotely to deescalate the potentially threatening situations, maintaining confidence and authority
- Acts quickly and decisively when handling alarm events, take appropriate action and close the events with right outcomes
- Follows the set instructions for each site and ensure compliance with standard procedures
- Logs activities, mobile dispatches, and documents for all security-related events; accurately documents incidents, alarms and actions taken on reports for management and clients
- Communicates with emergency responders or clients during critical events
- Ensure that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
- Performs other duties as required to meet operational needs
Skills
- Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
- Excellent situational awareness, judgement, and decision-making under pressure
- Excellent written and verbal communication skills
- Comfortable working independently in an Operations Centre environment
- Comfortable with using security monitoring platforms and technology
- Ability to notice and act on small details that could be crucial in preventing security breaches
- Experience with Immix GF is considered an asset
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