Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, focused on driving customer success through innovation. The Operations Product Manager will lead strategic initiatives, working closely with various teams to ensure effective delivery of operational capabilities and enhance the customer experience.
Responsibilities
- Lead the planning, prioritization, and execution of strategic initiatives across CSG Product Operations
- Develop business cases, project proposals, implementation plans, and executive-level communications
- Partner with stakeholders to define objectives, success metrics, risks, and dependencies
- Maintain visibility into initiative status, timelines, and key milestones
- Gather, document, and prioritize business requirements across multiple stakeholder groups
- Develop user stories, process flows, acceptance criteria, and business requirements documentation
- Partner with BT and DET teams to evaluate solution options and align on delivery approaches
- Ensure proposed solutions effectively address business needs while supporting scalability and maintainability
- Serve as the primary liaison between Product Operations, Product Management, BT, DET, Sales Operations, Delivery Operations, and other business stakeholders
- Facilitate alignment across teams with competing priorities and dependencies
- Drive decision-making through data, stakeholder engagement, and structured governance processes
- Provide ongoing business context and feedback throughout the development lifecycle
- Coordinate User Acceptance Testing (UAT) activities and validate delivered solutions against business requirements
- Develop testing plans, success criteria, and deployment readiness assessments
- Partner with stakeholders to identify and resolve defects, gaps, and process impacts prior to launch
- Support change management, communications, and adoption activities
- Monitor initiative outcomes and identify opportunities for optimization and automation
- Evaluate business processes and recommend improvements that increase efficiency, scalability, and user experience
- Leverage data and stakeholder feedback to drive continuous enhancement of systems and operational processes
Skills
- Bachelor's degree in Business, Product Management, Information Systems, Operations, or related field (or equivalent work experience)
- 5+ years of experience in Product Management, Product Operations, Program Management, Business Analysis, Business Systems, or related disciplines
- Demonstrated experience translating business requirements into technology solutions
- Experience leading complex cross-functional initiatives involving multiple stakeholder groups
- Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously
- Excellent written and verbal communication skills, including executive-level presentations and documentation
- Experience working with Agile methodologies, user story development, and requirements management
- Strong analytical and problem-solving skills with a focus on process improvement and operational excellence
- Experience working with Salesforce products, platforms, and business processes
- Experience partnering with Business Technology, Engineering, or Enterprise Systems teams
- Experience leading User Acceptance Testing (UAT) and release readiness activities
- Knowledge of customer success, sales operations, provisioning, entitlement management, or service delivery processes
- Experience with Tableau, reporting, analytics, and business process design
- Salesforce Administrator Certification and/or Salesforce Trailhead credentials are a plus
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company Overview
Company H1B Sponsorship