Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. The Operations Associate will be responsible for building and maintaining systems for submitting insurance applications and rosters, ensuring operational efficiency while collaborating with various teams to enhance service delivery.
Responsibilities
- Build and maintain automated workflows to keep our processes running smoothly
- Design and execute complex analyses to support decision making within Insurance Operations and across departments at Grow
- Own and monitor metrics that track the health of our Insurance Operations
- Collaborate closely with our Growth, Customer Support, and Technology teams to ensure stellar operational performance and service while we scale
Skills
- Experience in operations or a related field
- Strong communication skills
- Attention to detail and organization
- Ability to build and maintain automated workflows
- Experience with complex analyses to support decision making
- Ability to own and monitor metrics that track operational health
- Collaboration skills to work with Growth, Customer Support, and Technology teams
- Problem-solving skills to identify business challenges and recommend solutions
- Mission-driven mindset focused on improving mental healthcare
- Ability to thrive in a fast-paced, unpredictable environment
- Team player with a collaborative nature
- Proficiency in spreadsheets, including complex formulas and pivot tables
- Command of SQL
- Intermediate experience with JavaScript or Python
- Previous experience with HubSpot, Workato, and/or other automation tools
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
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