Note: The job is a remote job and is open to candidates in USA. DSV is a global leader in transport and logistics, evolving to become the world's 3rd largest supplier of global solutions. The Operational Key Account Manager (OKAM) is responsible for providing critical support to the regional and local customer teams, ensuring effective partnerships and operational standards are maintained while driving performance and continuous improvement initiatives.
Responsibilities
- Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld
- Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment
- Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach / requirements
- Build and sustain long-term customer relationships. Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations
- Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations
- Act as senior operational expert ensuring local operation adoption of global processes, tools and systems
- Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts
- Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations
- Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing
- Supports change management programs linked to the strategic scope that supports customer strategy
- Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side
- Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
- Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
Skills
- 10+ years' experience in strategy, tactics, development, and facilitation
- Business degree required
- Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word), quantitative analysis (Excel), and the creation of presentations (PowerPoint)
- Fluent in English
- Good mathematical skills
- Demonstratable E2E experience across sales, strategy, consulting, and supply chain
- Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems
- Excellent verbal, written and visual/presentation communication skills
- Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies
- Strong communication and interpersonal skills with ability to influence, motivate and inspire others to achieve
- Ability to question and challenge existing ways of thinking
- Be pro-active toward change
- Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing work environment
- Can work independently and is pro-active
- Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
- Can demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidance
- Excellent organizational skills
- Ability to multitask and prioritize on an ongoing basis
- Program Management mindset - results-oriented and able to work and meet timelines
- Must have proven track record for meeting or exceeding goals
- International management experience preferred
- Master's degree preferred
- Third-party logistics experience is preferred but not required
- Additional language skills are highly beneficial
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Company Overview