Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Network Engineer will implement and troubleshoot network infrastructure devices, assist in security procedures, and evaluate network performance to ensure long-term efficiency. The role also involves working closely with IT staff to identify opportunities for automation and maintaining documentation related to network configuration.
Responsibilities
- Implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, load balancers
- Knowledge of application transport and network infrastructure protocols
- Assist in research and evaluations of new products and process improvements within IT
- Assist in the Implementation and enforcement of security procedures to ensure the Company's data is secure and accessed by only those that need access to it
- Maintain documentation in relation to network configuration, mapping, processes, and service records
- Assist in the evaluation of network performance, identifying bottlenecks, and finding ways of improvement, to ensure long-term efficiency of the network
- Assist in developing test plans that include functionality, system integrity, test matrixes, strategy, and definition of test methodologies
- Create test platforms, including evaluation of test equipment, and testing of proposed network equipment, network protocols and new production applications
- Assist in designing, testing and deploying network and security architectures, including LAN-to-LAN, LAN-to-WAN, and WAN-to-WAN
- Work closely with IT staff to identify opportunities for automation within network operations
- Ensure compliance with security policies and practices in network automation scripts and tools
- Assist in the architectural design of existing and new infrastructure implementations
- Participate in problem management and root cause analysis
- Follow all escalation procedures according to service level agreement
- Provide an accurate record of work in request / incident management tracking tools
- Assist in the coordination and troubleshooting of system problems; document system events to ensure continuous functioning. Recommend course of action and implementations as approved
- Utilizes Change Control process when scheduling maintenance for Optum Serve's environments
- Maintain system inventory through centralized management database and tools
- Respond to and resolve technology escalation requests
- Assess risks when making changes to managed systems within the IT environments
- Participating in 24x7 On-Call rotation
- All other tasks as assigned
Skills
- HS Diploma required
- 4+ years of hands-on experience working in a network environment/network administration with 24/7 mission critical systems
- 4 years' experience with strong troubleshooting and analytical skills along with good interpersonal communication skills and the ability to work independently to meet required deadlines
- Ability to work off-hours as job tasks required
- United States citizenship is required for this position
- Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance
- Strong interpersonal skills include the ability to present, persuade and provide professional presentation materials to both large and small groups
- Excellent teamwork skills and demonstrated ability to work independently
- Organizational skills, project, and time management, and follow-through and attention to detail
- An equivalent combination of education, experience and/or applicable military experience will be considered
- Experience with LAN, WAN, Cisco, NetScaler, Palo Alto, IPsec VPN, Forescout, and Algosec
- Experience with change management processes, documentation procedures, and the ITIL framework
- CCNP
- Experience with network design & optimization, business technology infrastructure strategic planning, projects management and policy development
- Working experience with Azure
- Working experience and knowledge of Infrastructure as Code
- ITIL or other ITSM framework certification
- DOD/VA/Military Experience
- DOD/VA/Military Clearances
- National Career Readiness Certificate
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Flexibility to telecommute* from anywhere within the U.S.
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Company Overview