Note: The job is a remote job and is open to candidates in USA. Mitel is a company focused on helping businesses connect and collaborate. They are seeking a Named Account Manager who will drive revenue growth and expand Mitel's presence within a strategic channel partner's customer base.
Responsibilities
- Develop and maintain strong relationships with assigned named customers and strategic channel partner sales teams, leadership, and key stakeholders
- Create and execute joint business plans designed to increase Mitel revenue, bookings, and market share within the partner’s customer base
- Identify, qualify, and pursue competitive displacement opportunities within the partner’s installed customer accounts
- Collaborate closely with partner account teams to develop account strategies, opportunity plans, and executive engagement initiatives
- Drive pipeline development activities, including account mapping, customer targeting, and joint prospecting campaigns
- Serve as the primary Mitel sales resource supporting the partner organization and its customers
- Provide business-value analysis, deal strategy, pricing guidance, and proposal support to maximize win rates
- Conduct customer discovery sessions to identify business challenges, technology initiatives, and communications requirements
- Deliver customized presentations and demonstrations that align Mitel solutions to customer objectives and competitive replacement opportunities
- Coordinate internal Mitel resources, including sales engineering, services, product specialists, and leadership teams, to support named customer deal progression
- Ensure a high level of customer and partner satisfaction through responsiveness, accountability, and consistent value delivery
- Maintain accurate opportunity management, forecasting, and pipeline reporting within CRM systems
- Meet or exceed assigned bookings, revenue, and pipeline generation targets
- Provide regular business reviews to both Mitel and partner leadership teams regarding performance, opportunities, and strategic initiatives
- Continuously identify new methods to expand and improve competitive win rates
Skills
- 5+ years of consultative technology sales experience, preferably within Unified Communications, Contact Center, Collaboration, or Cloud Communications solutions
- Proven success working with channel partners, strategic alliances, or indirect sales models
- Demonstrated experience driving competitive displacement opportunities and replacing incumbent communication platforms
- Experience managing a $3M+ annual quota or equivalent revenue responsibility
- Strong understanding of enterprise sales methodologies, account planning, and opportunity management
- Experience collaborating with partner sales organizations to develop pipeline and drive bookings
- Knowledge of cloud communications, hybrid environments, virtualization technologies, and data center infrastructure
- Familiarity with competitive solutions including RingCentral, 8x8, Cisco, Avaya, Zoom, Dialpad, Microsoft Teams, and other communications platforms
- Strong business planning, territory planning, and strategic account management skills
- Excellent communication, presentation, negotiation, and relationship-building abilities
- Proven ability to influence multiple stakeholders and navigate complex sales cycles
- Proficiency with CRM platforms and sales management tools
- Ability to work independently while collaborating effectively across partner and internal teams
- Willingness to travel as required to support partner and customer engagements
- Bachelor's degree preferred; or high school diploma with relevant industry experience
- Preferably based on the East Coast of the US
Benefits
- Affordable Medical, Dental, Vision, Life and Disability Insurance
- Matching 401(k) plan
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
- Benefits may vary based on full-time or part-time employee status
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