Note: The job is a remote job and is open to candidates in USA. Liberty Dental Plan is seeking a Market Operations Analyst who thrives in a fast‑paced environment and enjoys turning data and operational insights into meaningful action. This role plays a key part in supporting market performance, improving workflows, and driving operational excellence across teams.
Responsibilities
- Analyze market performance data to identify trends, gaps, and opportunities for improvement
- Support operational initiatives across claims, provider, and member processes
- Collaborate with cross‑functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
- Monitor key performance metrics and develop reports to support leadership decision-making
- Identify root causes of operational challenges and recommend scalable solutions
- Assist with process improvement initiatives to enhance efficiency, accuracy, and compliance
- Track and support implementation of system updates, configuration changes, or operational enhancements
- Provide insights and documentation to support ongoing business operations and strategic initiatives
Skills
- Minimum Bachelor's degree (4‑year) in Business, Healthcare Administration, or a related field
- Strong analytical and problem-solving skills
- Ability to interpret data and translate findings into actionable insights
- Experience working with cross‑functional teams and stakeholders
- Strong organizational skills with the ability to manage multiple priorities
- Effective communication skills (written and verbal)
- 2+ years of experience in healthcare operations, process improvement, or project coordination preferred
- Experience within a health plan or managed care environment is a plus
- Experience with reporting tools (Excel, Power BI, SQL, etc.)
- Familiarity with claims, utilization management, or provider operations
- Experience with system workflows, configuration, or process design
Benefits
- Competitive pay structure and savings options to help you reach your financial goals.
- Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
- Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
- 100% employer-paid dental coverage for employees and eligible dependents.
- Vision insurancewith low-cost premiums for employee-only coverage and dependents.
- Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
- Flexible Spending Accountsfor healthcare and dependent care expenses.
- Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
- Long-term disability coverage.
- Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
- Employee Assistance Program (EAP)to support mental health and well-being.
- Generous vacation and sick leavepolicies, with the ability to roll over unused time.
- 10 paid company holidays.
- Tuition reimbursementfor eligible educational expenses.
- Remote or hybrid work optionsavailable for various positions.
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