Note: The job is a remote job and is open to candidates in USA. Syssero® is a company committed to passion and customer focus, seeking a Managing Functional Consultant (HCM) to serve as a functional SME in deploying Workday solutions. The role involves advising, designing, configuring, and testing Workday implementations while managing multiple clients and projects.
Responsibilities
- Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc
- Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality
- Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
- Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements
- Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
- Effectively manage, prioritize and escalate client issues as required
- Possess sound analytical problem-solving and documentation skills
- Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
- Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
- Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
- Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training
- Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
- Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
- Display practical experience gained on Workday implementation projects or Workday end user experience
- Proven ability of strong analytical mindset and usage of analytics and reporting tools (eg. pivot tables)
- Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
- Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
- Understand the importance of client satisfaction and apply it in the process of servicing the client
- Determine client needs
- Display strong consulting skills, handling customer expectations
- Provide oversight and direction to your team in accordance with the organization's policies and procedures. Ensure proper follow through of required policies and procedures
- Lead your team to success in their job responsibilities
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
Skills
- Bachelor's degree from four-year College or university
- 3-5 years related experience and/or training; or equivalent combination of education and experience
- Workday Environment Experience: 2-4 environments
- Years of Workday Experience: 2-4 years
- Implementation Experience: 1-3 years
- Demonstrate an overall average rating of 3 or higher in interpersonal skills
- Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
- Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
- Possess sound analytical problem-solving and documentation skills
- Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
- Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
- Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
- Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training
- Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
- Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
- Display practical experience gained on Workday implementation projects or Workday end user experience
- Proven ability of strong analytical mindset and usage of analytics and reporting tools (eg. pivot tables)
- Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
- Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
- Understand the importance of client satisfaction and apply it in the process of servicing the client
- Determine client needs
- Display strong consulting skills, handling customer expectations
- Provide oversight and direction to your team in accordance with the organization's policies and procedures
- Ensure proper follow through of required policies and procedures
- Lead your team to success in their job responsibilities
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
Benefits
- 100% remote
Company Overview