Note: The job is a remote job and is open to candidates in USA. Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. The Program Performance Manager will serve as the single point of accountability for SCO Model of Care integrity, audit coordination, and performance reporting, managing programs and projects with significant complexity and overseeing a team of direct reports.
Responsibilities
- Overall program ownership and management of key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs
- Development, implementation, and oversight of the Program including but not limited to leading interpretation and implementation of new regulatory guidance and prepare, providing consultation to staff on compliance issues and processes and coordinating responses for all internal and external activities across LOBs
- Oversees all activities and responsibilities of the quality team including but not limited to Manages the design/development, implementation, evaluation, and report writing of quality improvement programs and projects Collaborates with business partners to conduct secondary research and to design and implement qualitative and quantitative analysis as needed. Formulates findings, draws conclusions, makes recommendations for action and works with stakeholders to document the findings and reports based on the data
- Responsible for the timely completion of all activities and final deliverables that meet requirements for the QI programs
- Leads the major Program for the department and organization including collaborating with colleagues across the organization, participating as a member of organization Parity Core team, leading the implementation of organization wide parity champion program
- Leads regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed. Meetings include, but not limited to, Business Stakeholders and Operations Working team
- Other duties and projects as assigned
Skills
- Bachelor's Degree required
- 8-10 years' business or industry experience
- 5-8 years of program management experience, including leading significant cross-functional, high-level initiatives
- Using knowledge of company, able to resolve most roadblocks to program progress
- Able to operate in a matrixed environment
- Able to navigate political issues using advanced organizational knowledge
- Is an effective advocate for program, and negotiates/leads others both internally and externally to participate in the program
- Proactively identifies conflict/integration issues and leads team members to parse/synthesize issues of the highest complexity
- Able to identify risk out of the larger picture and has a proven ability to accurately estimate and plan resource usage
- Able to identify and make decisions that serve the best interests of Point32Health
- Detailed content knowledge of the specific program
- Must be able to converse and lead dialogue on the subject with minimal direction
- Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area
- Outstanding communication and relationship management skills required
- Excellent human resource management skills, ability to oversee team of program managers as part of the overall program
- Highly developed oral and written communication skills
- Ability to communicate with and influence internal and external constituents at all levels with confidence
- Highest level presentation skills including ability to interface and 'sell' new programs and changes to existing programs
- Strong negotiating, influencing, and advocacy skills
- Ability to navigate political issues using advanced organizational knowledge
- Must be flexible and a proponent/champion of change
- Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style
- Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding
- Highly developed verbal and written skills
- Requires the ability to maintain effective and productive peer relationships
- Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization
- Requires well-developed interpersonal skills to act in the capacity of liaison to the user community
- Possess strong influencing skills with the ability to manage and motivate both direct and non-direct reports
- Master's degree preferred
- PMP Certification preferred. PMP eligibility required
Benefits
- Medical, dental and vision coverage
- Retirement plans
- Paid time off
- Employer-paid life and disability insurance with additional buy-up coverage options
- Tuition program
- Well-being benefits
- Full suite of benefits to support career development, individual & family health, and financial health
Company Overview