Note: The job is a remote job and is open to candidates in USA. Hyundai Capital America is a financial services provider offering a range of products tailored for Hyundai, Genesis, and Kia customers. The Loss Mitigation Associate is responsible for managing delinquent accounts, ensuring compliance with internal policies, and collaborating with other departments to enhance customer experience.
Responsibilities
- Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management
- Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
- Perform all other duties as assigned
Skills
- 1-2 years collection or relevant experience (automotive preferred)
- High school graduate or GED equivalent
- Ability to independently manage their time daily to ensure productivity and goals are met
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
- Basic computer skills - Knowledge of Windows including Word and Excel
- Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
- Strong listening skills - Ability to listen and understand direction
- Previous experience in late-stage collections is preferred
- Bachelor's degree preferred
Benefits
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
- Role is 100% remote (after in-office new hire training)
- Great benefits with very little out of pocket cost!
- Car purchase discount plus $350.00 car allowance!
Company Overview
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