Note: The job is a remote job and is open to candidates in USA. Morley is a company committed to delivering extraordinary experiences. As a Legal Claims Analyst, you will manage small automotive claims cases and collaborate with the General Counsel of a Fortune 500 automaker, representing the client in court and ensuring fair resolutions of claims.
Responsibilities
- Collaborate with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense strategies, including lemon law claims
- Serve as the "Person Most Knowledgeable" (PMK) on the client’s policies and procedures, providing essential testimony at depositions and trials
- Manage small claims cases effectively, confidently representing the client’s interests in court 15% of the time
- Work in partnership with the California review team (located in Michigan), evaluating vehicle buyback requests to ensure they meet legal standards
- Train and guide team members on best practices for managing claims, emphasizing the nuances of lemon law
- Assess relief requests from consumers, focusing on those related to lemon law, to ensure fair and compliant resolutions
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Skills
- Understanding of litigation processes; able to confidently support legal cases
- Strong listening skills; able to consider the points provided and respond thoughtfully as an expert on the relevant guidelines
- Excellent communication skills to effectively articulate case details in court
- A proactive attitude, exceptional organizational skills, and a detailed approach to case management
- Ability to work independently in a high-stress environment, focusing on legal case management and client representation
- Must have the ability to pass a pre-employment background check and drug screen
- Experience in a role dealing with consumer claims and California lemon law
- College degree
- Available to travel on location for cases / trials as needed (15% of the time)
- Commitment to a consistent work schedule
- Resident of California, in proximity to the Los Angeles area
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
- Paralegal or legal assistant experience
Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
Company Overview