Note: The job is a remote job and is open to candidates in USA. Nscale is the GPU cloud engineered for AI, providing high-performance infrastructure for AI start-ups and large enterprises. They are seeking a Lead Technical Writer to own the documentation layer for on-site operations, ensuring that complex processes are clearly captured and maintained for operational excellence.
Responsibilities
- Own the development, maintenance, and version control of all technical documentation for on-site operations — including playbooks, runbooks, SOPs, process guides, and safety documentation
- Translate complex engineering, operational, and vendor-specific information into clear, structured documentation usable by on-site staff, vendors, and leadership
- Establish and enforce a documentation governance framework, including version control standards, review cadences, approval workflows, and archival protocols
- Maintain a centralized documentation library, ensuring all documents are accurately indexed, current, and accessible to the right audiences across all sites
- Track documentation gaps across active sites and programs, proactively flagging outdated, missing, or inconsistent documentation
- Partner with site leadership and operations teams to capture current-state processes and convert them into standardized, scalable documentation
- Develop and maintain onboarding documentation for new on-site staff and vendors, so every new team member has what they need to operate to Nscale standards from day one
- Support the development of customer-facing and tenant-facing operational documentation when required, including service delivery summaries, SLA reporting templates, and escalation guides
- Collaborate with the Process Optimization team to ensure on-site documentation aligns with broader business operations SOPs and process governance standards
Skills
- 4+ years of technical writing experience in a datacenter, infrastructure, or hardware-intensive operational environment
- Strong ability to translate complex technical and operational concepts into clear, structured, and audience-appropriate documentation
- Experience owning a documentation library end-to-end, including version control, governance frameworks, and review cycles
- Familiarity with documentation tooling (Confluence, Notion, SharePoint, or equivalent) and version control best practices
- Comfortable working closely with technical and operational subject matter experts to extract, validate, and structure process information
- Detail-oriented and organized, able to manage multiple concurrent documentation workstreams across different sites and programs
- Experience writing for diverse audiences, including on-site operations staff, vendor teams, and executive leadership
Benefits
- Bonus, equity, and/or commission programs
- Medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation
- Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
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