Note: The job is a remote job and is open to candidates in USA. Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates. The Lead Software Engineer, ServiceNow is responsible for leading the design, development, and evolution of enterprise-grade ServiceNow solutions, focusing on AI-driven automation and integration architecture.
Responsibilities
- Own the end‑to‑end ServiceNow architecture across Now Assist capabilities related to Platform, ITSM and HRSD
- Design scalable, upgrade‑safe solutions aligned with ServiceNow best practices and enterprise standards
- Lead technical design reviews and architecture governance
- Integrate ServiceNow with large language models and third-party AI services
- Define and govern AI skill configurations, virtual agent flows
- Ensure data security, role‑based access, and compliance
- Monitor AI feature performance, fine tune agentic workflows and drive adoption metrics across business units
- Architect Agentic AI workflows to enable autonomous or semi‑autonomous task execution
- Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes
- Act as a trusted advisor to Business leaders, product owners & enterprise architect
- Influence roadmap planning, platform strategy, and prioritization decisions
- Promotes a supportive and collaborative teamwork environment across diverse groups
- Evaluates interdependencies; thinks critically / systemically when solving problems
Skills
- 8+ years of overall IT experience
- 6+ years of hands-on ServiceNow development and architecture experience
- Proven experience leading complex, enterprise-scale ServiceNow implementations
- Strong understanding of service management, business workflows, and enterprise systems
- Excellent communication, leadership, and problem-solving skills
- Advanced ServiceNow scripting (JavaScript, Script Includes, Business Rules, Client Scripts)
- Flow Designer and advanced workflow orchestration
- Platform Security
- Now Assist ITSM and HRSD
- Next Experience
- AI Agent Studio & AI Control Tower
- Process Automation Designer
- Integration Hub and enterprise integrations
Benefits
- Robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Everyone’s Included Day
Company Overview
Company H1B Sponsorship