Note: The job is a remote job and is open to candidates in USA. Internova Travel Group is a globally recognized leader in corporate travel management. As a Key Account Manager, you will manage high-value client relationships, ensuring satisfaction and revenue growth while driving strategic initiatives and delivering measurable outcomes.
Responsibilities
- Own and develop multi-level client relationships across a portfolio of Key accounts, ensuring satisfaction, retention, and revenue growth
- Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and leadership teams
- Lead client conversations focused on growth, program performance, cost optimization, traveler experience, and continuous improvement
- Operate within ALTOUR’s Key Account Management engagement model, delivering outcomes through a structured, consistent cadence
- Lead Management Business Reviews (MBRs) as working sessions focused on insights, actions, and measurable outcomes
- Lead bi-annual Business Reviews to demonstrate value, align on strategy, and define forward-looking roadmaps
- Ensure engagements are insight-led, decision-focused, and outcome-driven—not retrospective reporting
- Maintain oversight of portfolio commercial performance, proactively supporting sustained EBITDA and growth
- Deliver clear, actionable insights tied to cost optimization, Total Cost of Ownership (TCO), Program ROI, NESR, adoption, compliance, efficiency, and traveler experience
- Provide proactive, data-backed recommendations that improve program performance and maturity
- Drive revenue growth through expansion, upsell, and whitespace identification, in partnership with Sales and internal stakeholders
- Monitor account health and proactively identify risk signals and performance gaps, executing recovery and optimization strategies as needed
- Collaborate with regional and in-country teams to ensure consistent global service delivery while balancing standardization and local requirements
- Maintain oversight of data integrity, servicing models, and operational consistency
- Drive execution discipline with clear actions, ownership, and timelines from every engagement
- Ensure internal alignment and follow-through to deliver on commitments and expectations
- Contribute to the evolution of ALTOUR’s Key Account Management model and share best practices across the Account Management team
Skills
- Demonstrated success managing high-value accounts in complex, regional, or multi-stakeholder environments
- Experience leading structured business reviews and formal client governance frameworks
- Strong executive presence with the ability to influence, challenge, and guide stakeholders at all levels
- Commercial acumen with a clear understanding of value creation, profitability, and growth drivers
- Deep knowledge of corporate travel, including operations, technology, sourcing, and data analytics
- Comfort operating in a matrixed, performance-driven, and partner-led environment
- High EQ, strong communication skills, and the ability to translate complexity into clear direction and action
- Proven ability to drive measurable outcomes and continuous program improvement
Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
- This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Company Overview