Note: The job is a remote job and is open to candidates in USA. Redpanda Data is a company focused on agent-data interaction and enterprise AI governance. They are seeking an IT Engineer to drive user support, manage security compliance, and improve IT operations through automation and collaboration tools.
Responsibilities
- Drive frontline support - triage and resolve remote end-user issues
- Support security and compliance efforts by owning detection and response across our security stack, including CrowdStrike, Bitdefender, Kolide, Okta, 1Password, and Abnormal
- Own new hire onboarding and hardware asset lifecycles
- Manage Zoom Room AV systems and printer infrastructure across office locations
- Support MDM operations, rollouts, and migrations across JumpCloud, Iru/Kandji, InTune, and Landscape
- Maintain and troubleshoot collaboration and AI tools including Zoom, Slack, Google Workspace, O365/Teams, Atlassian, Claude, and ChatGPT
- Share responsibility with the IT team for offboarding, asset management and device deployment
- Explore and opportunistically leverage AI to improve operations, workforce IT experiences, and to scale up your own impact
- Create documentation/content for end-user guidance
- Organize and document your work for coordination within the IT team
Skills
- 2-4+ years of experience in a systems administrator or IT engineer role
- Prior experience in an IT specialist, helpdesk, or desktop support role
- Hands-on experience with a variety of MDM platforms - Kandji, InTune, or JumpCloud preferred
- Experience with identity and access management, especially Okta
- Experience working a helpdesk queue and owning tickets end-to-end
- Experience configuring, troubleshooting, and managing collaboration tools including Slack, Google Workspace, Microsoft Teams, and Zoom
- Experience managing and troubleshooting macOS, Windows, and Linux devices - Ubuntu and Fedora preferred
- Experience configuring and monitoring endpoint security tools
- Ability to work autonomously in a fully distributed environment, including support for onboarding, offboarding, and asset management
- Excellent written and oral communication skills
- Experience writing scripts to automate IT processes (Python, Bash/Zsh, PowerShell, etc.)
- Experience with Linux device management
- Experience with a variety of MDM's
- Experience with CrowdStrike Falcon or similar EDR platforms
- Familiarity with Kolide or other device trust and compliance tools
- Exposure to GRC or compliance programs (SOC 2, ISO 27001)
- Experience supporting a distributed or remote-first workforce
- Experience working in public clouds (AWS, GCP, Azure)
- Stays informed on developments in AI and is enthusiastic about adopting new technologies
Benefits
- Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.
- You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.
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